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"Good Morning BSS World" is a podcast dedicated to outsourcing and business support services industry. My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing,...
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"Good Morning BSS World" is a podcast dedicated to outsourcing and business support services industry.
My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing, shared services and other forms of professional services. Together with group of business enthusiasts, I run FOCUS ON Business media (Portal and printed magazine) and manage the Pro Progressio Club, where I have a pleasure to cooperate with many Polish and International BPO and SSC organizations.
In this podcast I share with you my comments, industry news and updates concerning reports, business events, data, service providers as well as people representing BSS World.
Get ready for a cycle of interesting and short episodes.
If you are liking what you're hearing feel free to leave your comments on platform you use to listen to this podcast, like it and share it with your business colleagues.
Welcome to my World!
Welcome to "Good Morning BSS World"!
mostra meno
My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing, shared services and other forms of professional services. Together with group of business enthusiasts, I run FOCUS ON Business media (Portal and printed magazine) and manage the Pro Progressio Club, where I have a pleasure to cooperate with many Polish and International BPO and SSC organizations.
In this podcast I share with you my comments, industry news and updates concerning reports, business events, data, service providers as well as people representing BSS World.
Get ready for a cycle of interesting and short episodes.
If you are liking what you're hearing feel free to leave your comments on platform you use to listen to this podcast, like it and share it with your business colleagues.
Welcome to my World!
Welcome to "Good Morning BSS World"!
Good Morning BSS World
Good Morning BSS World
#107 A business perspective on Ukraine. What does ITERA do?
25 LUG 2024 · Hi,
Today I have for you 107th episode of Good Morrning BSS World podcast, which is created in partnership with IT Ukraine Association.
This time having a closer look into Ukrainian IT industry I have a pleasure to talk to Taras Tovstiak – the Director of Central Europe at ITERA.
The beginning of our talk is a little bit different than usual as this is Taras who asks question to me. This does not happen to often during my podcasts. I hope I did well in providing my answers.
Once this part was done we did move to the talk about current status and challenges of IT industry in Europe as well as we focused on ITERA company.
What is the history of this company, where does it have branches and offices? Who are clients of ITERA? All of this and much more you can find from this podcast.
We also explore efficiency, new value propositions, and the role of AI and innovation in BSS. The impact of the war in Ukraine on the IT sector is also examined.
Key points of the podcast:
- The IT industry in Central and Eastern Europe is facing significant challenges but also unique opportunities, driven by the need for efficiency and the adoption of new technologies like AI.
- Itera's hybrid model of combining on-site and remote teams has proven effective in delivering complex IT services and maintaining close cultural and operational ties with clients.
- Future plans for Itera include expanding its market presence in the UK and Germany while continuing to innovate in digital consulting and AI to meet evolving customer demands.
Links:
Taras Tovstiak on Linkedin - https://www.linkedin.com/in/taras-tovstyak-a67a9613/
Itera web page: https://www.itera.com/
Itera on Linkedin: https://www.linkedin.com/company/itera-asa/
Itera Poland on Linkedin - https://www.linkedin.com/showcase/92503199/admin/feed/posts/
Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/Vfdd4HTapak/chat
****************************
My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.
If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl
****************************
This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/
If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor
Patreon - https://www.patreon.com/wiktordoktor
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.
#106 How Ukrainian IT is developing abroad
5 LUG 2024 · In 106th episode of Good Morning BSS World podcast, my special guest is Andrii Lytvyn from IT Ukraine Association.
We are discussing Andrii’s role and the international popularity of Ukrainian industries with main focus on the IT. He highlights key markets, the importance of local representation, government support, and overcoming service delivery challenges during the war.
This episode is created in partnership with IT Ukraine Association.
Key points of the talk:
- Andrii Lytvyn emphasizes the importance of honesty and transparency in communicating the resilience and adaptability of Ukrainian IT companies during the ongoing war.
- Ukrainian IT companies are leveraging advanced technologies like Starlink and external batteries to ensure uninterrupted service delivery despite challenging conditions.
- The IT Ukraine Association is actively targeting niche trade shows and specific industry events to more effectively connect with decision-makers and showcase Ukraine's IT capabilities.
Links:
Andrii Lytvyn on Linkedin: https://www.linkedin.com/in/andriilyvtyn/
IT Ukraine Association: https://itukraine.org.ua/en/home/
IT Ukraine on Linkedin: https://www.linkedin.com/company/itukraine/mycompany/
Talk to the AI about this episode: https://gmbw.onpodcastai.com/episodes/boDcysUnB6k/chat
****************************
My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.
If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl
****************************
This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/
If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor
Patreon - https://www.patreon.com/wiktordoktor
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.
#105 BPO in Africa – Zimbabwe
12 GIU 2024 · In Episode 105 of the "Good Morning BSS World" podcast, we are joined by Zen Sithole and Kelli Barabasz from 263Hub, a dynamic company making strides in the BPO sector. Zen and Kelli dive into their respective roles within 263Hub and shed light on the company's operations both in Zimbabwe and the USA.
This episode offers an in-depth exploration of Zimbabwe as an emerging business destination, highlighting its rich history, unique geography, and the challenges it faces in the global market. Our discussion begins with an overview of Zimbabwe's business environment, examining the factors that make it a compelling location for business process outsourcing (BPO).
Zen and Kelli share insights into the country's evolving BPO market, discussing the variety of services provided and the rapid growth within the sector. We also delve into exciting opportunities in Zimbabwe's gaming industry, a burgeoning field with significant potential. Additionally, the conversation touches on the BPO2Africa initiative, aimed at fostering business connections and promoting Africa as a prime destination for BPO services.
Zen and Kelli explain how 263Hub is contributing to this initiative and what it means for the future of business in Zimbabwe and beyond. This episode is a must-listen for anyone interested in understanding the potential of Zimbabwe in the global business landscape and the innovative work being done by 263Hub to capitalize on this potential.
Tune in to discover how this vibrant company is navigating the challenges and opportunities in promoting Zimbabwe as a top-tier business hub.
Key points of the podcast:
- Zimbabwe is emerging as a strong contender in the BPO and CX services industry, offering high literacy rates and neutral English accents due to its robust educational background.
- The country boasts excellent infrastructure, including 5G connectivity and reliable internet services, which counter any misconceptions about its technological capabilities.
- 263hub, among other BPOs in Zimbabwe, offers diverse services ranging from customer service and tech support to virtual assistant roles and knowledge process outsourcing, leveraging a highly educated workforce at competitive costs.
Links:
Zen Sithole on Linkedin – https://www.linkedin.com/in/zen-sithole/
Kelli Barabasz on Linkedin – https://www.linkedin.com/in/kellibarabasz/
263Hub – https://263hub.com/
Talk to AI about this podcast – https://gmbw.onpodcastai.com/episodes/WHOAu1syXRS/chat
****************************
My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.
If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl
****************************
This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/
If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor
Patreon - https://www.patreon.com/wiktordoktor
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.
#104 A business perspective on Ukraine. What does a-Gnostics do?
10 GIU 2024 · Welcome to the 104 episode of Good Morning BSS World podcast. This episode is recorded in partnership with IT Ukraine Association.
Every month we are sharing updates from Ukrainian IT industry and run talks with representatives of Ukrainian IT companies.
This time the special guest of the podcast is Andrii Starzhynskyi from a-Gnostics.
Together with Andrii we find out the business history of a-Gnostics, the profile of the company, it’s size and supported markets.
Click play and listen!
Key points of this podcast:
- Ukrainian IT industry currently offers significant opportunities for product companies, although the service sector is experiencing a decline.
- a-Gnostics, originally a custom software development company, has evolved into a data science and AI company, providing solutions for electricity consumption forecasts and equipment failure predictions
- The company primarily serves the U.S. market but also supports industries like energy, agriculture, and metallurgy within Ukraine and other countries, with a focus on expanding its product line and customer base.
Links:
Andrii on LinkedIn: https://www.linkedin.com/in/starzhynskyi/
a-Gnostics web page: https://a-gnostics.com/
a-Gnostics on Linkedin: https://www.linkedin.com/company/a-gnostics
Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/SmbUr6vMtwH/chat
****************************
My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.
If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl
****************************
This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/
If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor
Patreon - https://www.patreon.com/wiktordoktor
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.
#103 The real state of real estate
3 GIU 2024 · In 103rd episode of Good Morning BSS World podcast my guest is Jakub Janas from IPE International Publishers Limited. We are discussing the current trends and try to predict the future of real estate.
· Offices, hotels, living areas
· Short and long term leases
· Best cities to invest
· Insights from Madrid’s conference
And much more.
Key points from the discussion:
- Institutional investors are increasingly focusing on repurposing existing office spaces to make them more energy-efficient and attractive for companies and employees.
- There is a growing trend among institutional investors to turn office buildings into housing, including affordable housing, to address housing crises in various cities.
- Flexible lease options and the "hotelification" of office spaces are becoming popular strategies to encourage companies to lease space and bring employees back to the office.
Links:
IPE - https://www.ipe.com/
Jakub Janas on LiInkedin - https://www.linkedin.com/in/kuba-janas/
IPE RE Conference - https://realassets.ipe.com/news/ipe-re-conference-real-estate-investors-make-debut-at-the-bernabeu-in-madrid/10073450.article
Talk to AI about this podcast - https://gmbw.onpodcastai.com/episodes/ydd66tgAu4b/chat
****************************
My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.
If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl
****************************
This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/
If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor
Patreon - https://www.patreon.com/wiktordoktor
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.
#102 Discovering business opportunities in Moldova
27 MAG 2024 · In 102 episode of Good Morning BSS World podcast together with Marina Bzovii, and Andrew Wrobel we delve into an insightful discussion about the IT industry in Moldova. The conversation encompasses a variety of significant topics such as a comprehensive report on the current state of Moldova, highlighting the pivotal role of the Moldova IT Park (MITP) in fostering the growth of the tech sector. We also explore Moldova's strategic connections with the Asian market, which are instrumental in the country's economic development.
Furthermore, the episode sheds light on the rapid growth of the IT sector in Moldova, driven by innovative startups and established companies alike. We discuss the digitalization of public services, showcasing how the Moldovan government is leveraging technology to improve efficiency and accessibility for its citizens. Another key topic is the language skills of Moldovans, which are seen as a crucial asset in the global IT landscape, enabling better communication and collaboration with international partners.
Enjoy listening!
Key points:
- Moldova's IT sector offers significant growth and investment opportunities, with a favorable tax system and a highly skilled multilingual workforce.
- The Moldova IT Park (MITP) provides a supportive environment for tech companies, offering fiscal incentives and a simplified tax system that enhances business predictability until 2035.
- Moldova's digital public services are advanced, with over 50% being accessible online, reflecting the government's commitment to digitalization and the IT sector's importance to the economy.
Links:
Marina Bzovii on Linkedin – https://www.linkedin.com/in/marina-bzov%C3%AEi-107242153/
Andrew Wrobel on Linkedin – https://www.linkedin.com/in/andrewwrob/
Emerging Europe – https://emerging-europe.com/
MITP – https://mitp.md/p/web/webHome
Report about Moldova – https://emerging-europe.hs-sites.com/it-investment-guide-moldova-2024
Talk to AI about this podcast - https://gmbw.onpodcastai.com/episodes/YkaXboZ2hAK/chat
****************************
My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.
If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl
****************************
This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/
If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor
Patreon - https://www.patreon.com/wiktordoktor
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.
#101 A business perspective on Ukraine. What does BEETROOT do?
20 MAG 2024 · In 101 episode of Good Morning BSS World podcast, my special guest is Andreas Flodström - CEO and Founder of Beetroot Company and Beetroot Academy.
This episode is coorganized with IT Ukraine Association and as usual we start the talk by discussing the Ukrainian IT industry overview.
The main goal of this episode is to go deeper into Beetroot company and find out who they are and what do they do.
In our talk we focus on Beetroot's global operations, and its focus on emerging tech sectors. We also discuss Beetroot's company culture and ideal employee profile, as well as the concept and future plans of Beetroot Academy.
Enjoy!
Key points from the talk:
- Beetroot, a company with a presence in Ukraine, focuses on providing software development services with an emphasis on impact, working with clients from over 25 countries, primarily in the Nordics, UK, and US, in industries like climate tech, edtech, and healthtech.
- Beetroot Academy, an educational arm of the company, has educated around 12,000 people, aiming to help individuals enter the tech industry with practical skills, and now also offers upskilling opportunities for companies with a focus on emerging technologies like generative AI.
- Despite the challenges posed by the war in Ukraine, Beetroot has shown resilience by expanding its global presence with offices in countries like Poland, Bulgaria, and Vietnam, and has plans for future growth that include potentially starting a venture arm and scaling educational initiatives to new regions.
Useful links:
Beetroot’s web page – https://beetroot.co/
Beetroot Academy – https://beetrootacademy.com/
Andreas Flodström on Linkedin - https://www.linkedin.com/in/andreas-flodstrom/
Talk to the AI about this episode - https://gmbw.onpodcastai.com/episodes/1GKkbvjAaqB/chat
****************************
My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.
If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl
****************************
This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/
If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor
Patreon - https://www.patreon.com/wiktordoktor
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.
#100 CX Outsourcers 2024 is going to Atlanta
22 APR 2024 · In the 100 episode of Good Morning BSS World podcast my special guest is Peter Ryan, the President of Ryan Strategic Advisory, with whom I discuss the upcoming CX Outsourcers 2024 event.
The CX Outsourcers is a unique event focused on CX best practices, trends, challenges and industry news. It will be already 5th edition of this mastermind class and every year the event groups industry professionals from all over the world.
Peter Ryan together with Traci Freeman and Mark Angus have created a great event and in this episode you can get all details of 2024 edition of CX Outsourcers, which is organized in Atlanta (US).
Grab some coffee and enjoy listening.
Key points of our talk:
- CX Outsourcers 2024 in Atlanta is the 5th edition of the event, focusing on the latest trends and insights in the CX and outsourcing industry, with a diverse international representation including countries like Egypt, France, Ireland, Jamaica, and the emerging nearshore destination of Georgia.
- The event is not just about knowledge exchange but also about networking, with a history of fostering partnerships, acquisitions, and even personal friendships among attendees, and includes additional activities such as historical tours of Atlanta and social gatherings.
- Peter Ryan from Ryan Advisory will present highlights from the annual Front Office CX Omnibus survey, sharing data and insights on what enterprise CX decision makers are seeking from outsourcing partners in 2024.
Useful links:
CX Outsourcers web page - https://cxoutsourcers.com/
Peter Ryan on Linkedin - https://www.linkedin.com/in/peter-ryan-montreal/ Ryan Strategic Advisory - https://ryanadvisory.com/
Talk about this episode with AI - https://gmbw.onpodcastai.com/episodes/utU2RAnyWn7/chat
****************************
My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.
If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl
****************************
This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/
If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor
Patreon - https://www.patreon.com/wiktordoktor
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.
#99 A business perspective on Ukraine. What does ELEKS do?
10 APR 2024 · This episode is recorded in partnership with IT Ukraine Association.
In 99th episode of Good morning BSS World podcast, my guest is Olha Afanasyeva – the Head of ELEKS Poland. We discuss the current state of IT industry in Ukraine, ELEKS' global presence, target industries, and company culture.
We also delve into the role of artificial intelligence in ELEKS' global reach and Europe's potential in generative AI, concluding with sustainability in AI applications.
Key points of the interview:
- The Ukrainian IT industry continues to thrive with a growing number of skilled IT specialists and significant contribution to the country's GDP, despite economic turbulence and the ongoing war.
- ELEKS, a company with Ukrainian origins, has expanded globally with 20 offices across the world, providing software development, consulting services, and has a strong focus on AI, sustainability, and supporting women in tech.
- Generative AI is a hot topic in the tech industry, with significant investments being made to harness its potential, and Europe aims to become a competitive hub for AI innovation alongside other global powers like the US and China.
Useful links:
Olha Afanasyeva on Linkedin - https://www.linkedin.com/in/oafanasyeva/
ELEKS web page - https://eleks.com/
ELEKS on Linkedin - https://www.linkedin.com/company/eleks/
IT Ukraine Association - https://itukraine.org.ua/en/home/
Digital Tiger: the Power of Ukrainian IT—2023 - https://itukraine.org.ua/en/digital-tiger-the-power-of-ukrainian-it-2023/
Securing Canada’s AI advantage - https://www.pm.gc.ca/en/news/news-releases/2024/04/07/securing-canadas-ai
Discuss this episode with AI - https://gmbw.onpodcastai.com/episodes/p2KzPlfmUgw/chat
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My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.
If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl
****************************
This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/
If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor
Patreon - https://www.patreon.com/wiktordoktor
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.
#98 CPL shares 2024 CEE salary guide
7 FEB 2024 · In this episode, together with experts from CPL jobs - Claudia Ciocca, Katarzyna Piotrowska, Kristyna Matasova and Victoria Georgieva we discuss the 2024 CEE salary guide as well as we analyze the IT market in Central Europe.
The salary guide prepared by CPL is a significant source of information focused on salaries and job markets in Poland, Czechia, Slovakia, Bulgaria and Hungary.
The subjects which we also cover in the discussion are:
· The impact of AI on the labor market,
· in-demand skills,
· labor laws,
· generational diversity
Key points from the podcast:
- The 2024 CPL salary guide indicates that IT professionals in Poland may now be earning more than their Czech counterparts, marking a shift from the previous year where Czech IT salaries were the highest in the Central European market.
- AI is having a significant impact on the labor market across Central Europe, with a noted increase in demand for roles in cybersecurity, blockchain engineering, and software development, as well as a push for upskilling and reskilling workers affected by AI-related job displacement.
- Candidates across Central Europe prioritize flexibility, competitive remuneration, and job stability, with an emerging trend of younger generations setting clear expectations and experienced 'silver generation' professionals also remaining a significant part of the workforce.
Useful links:
Claudia Ciocca – CEE Director, Cpl - https://www.linkedin.com/in/claudiaciocca/
Katarzyna Piotrowska – Country Manager, Cpl Poland - https://www.linkedin.com/in/katarzyna-piotrowska-1a80548/
Kristyna Matasova – Country Manager - Cpl Czech Rep. & Cpl Slovakia - https://www.linkedin.com/in/kristynamatasova/
Victoria Georgieva - Senior Recruitment Consultant & Business Development, Cpl Bulgaria - https://www.linkedin.com/in/victoriageorgieva/
CEE Salary Guide 2024 - https://landing.cpl.com/CEE-Salary-Guide-2024/report.html
****************************
My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.
If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl
****************************
This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/
If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor
Patreon - https://www.patreon.com/wiktordoktor
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.
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"Good Morning BSS World" is a podcast dedicated to outsourcing and business support services industry. My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing,...
mostra di più
"Good Morning BSS World" is a podcast dedicated to outsourcing and business support services industry.
My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing, shared services and other forms of professional services. Together with group of business enthusiasts, I run FOCUS ON Business media (Portal and printed magazine) and manage the Pro Progressio Club, where I have a pleasure to cooperate with many Polish and International BPO and SSC organizations.
In this podcast I share with you my comments, industry news and updates concerning reports, business events, data, service providers as well as people representing BSS World.
Get ready for a cycle of interesting and short episodes.
If you are liking what you're hearing feel free to leave your comments on platform you use to listen to this podcast, like it and share it with your business colleagues.
Welcome to my World!
Welcome to "Good Morning BSS World"!
mostra meno
My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing, shared services and other forms of professional services. Together with group of business enthusiasts, I run FOCUS ON Business media (Portal and printed magazine) and manage the Pro Progressio Club, where I have a pleasure to cooperate with many Polish and International BPO and SSC organizations.
In this podcast I share with you my comments, industry news and updates concerning reports, business events, data, service providers as well as people representing BSS World.
Get ready for a cycle of interesting and short episodes.
If you are liking what you're hearing feel free to leave your comments on platform you use to listen to this podcast, like it and share it with your business colleagues.
Welcome to my World!
Welcome to "Good Morning BSS World"!
Informazioni
| Autore | Wiktor Doktór |
| Organizzazione | Wiktor Doktór |
| Categorie | Economia |
| Sito | proprogressio.pl |
| wiktor.doktor@proprogressio.pl |
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