#105 BPO in Africa – Zimbabwe

12 giu 2024 · 22 min. 5 sec.
#105 BPO in Africa – Zimbabwe

In Episode 105 of the "Good Morning BSS World" podcast, we are joined by Zen Sithole and Kelli Barabasz from 263Hub, a dynamic company making strides in the BPO sector....

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In Episode 105 of the "Good Morning BSS World" podcast, we are joined by Zen Sithole and Kelli Barabasz from 263Hub, a dynamic company making strides in the BPO sector. Zen and Kelli dive into their respective roles within 263Hub and shed light on the company's operations both in Zimbabwe and the USA.

This episode offers an in-depth exploration of Zimbabwe as an emerging business destination, highlighting its rich history, unique geography, and the challenges it faces in the global market. Our discussion begins with an overview of Zimbabwe's business environment, examining the factors that make it a compelling location for business process outsourcing (BPO).

Zen and Kelli share insights into the country's evolving BPO market, discussing the variety of services provided and the rapid growth within the sector. We also delve into exciting opportunities in Zimbabwe's gaming industry, a burgeoning field with significant potential. Additionally, the conversation touches on the BPO2Africa initiative, aimed at fostering business connections and promoting Africa as a prime destination for BPO services.

Zen and Kelli explain how 263Hub is contributing to this initiative and what it means for the future of business in Zimbabwe and beyond. This episode is a must-listen for anyone interested in understanding the potential of Zimbabwe in the global business landscape and the innovative work being done by 263Hub to capitalize on this potential.

Tune in to discover how this vibrant company is navigating the challenges and opportunities in promoting Zimbabwe as a top-tier business hub.  

Key points of the podcast:
  • Zimbabwe is emerging as a strong contender in the BPO and CX services industry, offering high literacy rates and neutral English accents due to its robust educational background.
  • The country boasts excellent infrastructure, including 5G connectivity and reliable internet services, which counter any misconceptions about its technological capabilities.
  • 263hub, among other BPOs in Zimbabwe, offers diverse services ranging from customer service and tech support to virtual assistant roles and knowledge process outsourcing, leveraging a highly educated workforce at competitive costs.  
Zen Sithole on Linkedin – https://www.linkedin.com/in/zen-sithole/
Kelli Barabasz on Linkedin – https://www.linkedin.com/in/kellibarabasz/
263Hub – https://263hub.com/
Talk to AI about this podcast – https://gmbw.onpodcastai.com/episodes/WHOAu1syXRS/chat  


My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  


This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  
If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor  
Patreon - https://www.patreon.com/wiktordoktor 
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.
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Autore Wiktor Doktór
Organizzazione Wiktor Doktór
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