In this special listener-driven episode of Communication Breakdown, Steve Dowling and Craig Carroll answer questions from communications leaders and longtime supporters of the podcast. The conversation covers corporate silence, credible storytelling, misinformation, CEO transitions, professional development, artificial intelligence, and how the hosts select the stories they analyze each week.

Guest Callers

• Hannah Wong
• Dominic Carr
• Abby Hayes
• Farzana Baduel
• Kim Sample
• Marcia Dawkins
• Keith Berman
• Traci Klein
• David Gallagher

Topics Mentioned
corporate storytelling, warranted communication, organizational behavior, corporate apologies, strategic silence, narrative control, communications measurement, strategic subtraction, misinformation, disinformation, media scrutiny, corporate credibility, public-interest communication, US public relations, UK public relations, communications careers, mentorship, curiosity, artificial intelligence, creative judgment, CEO succession, leadership transitions, stakeholder confidence, internal communications, story selection, corporate reputation

Companies Mentioned
OpenAI, United Airlines, American Airlines, Starbucks, Amazon, Home Depot, BBC, Apple, Cracker Barrel, TikTok, Twitter, Reese’s, Sky News

Episode Hashtags
#OpenAI #UnitedAirlines #AmericanAirlines #Starbucks #Amazon #HomeDepot #BBC #Apple #CrackerBarrel #TikTok #Twitter #Reeses #SkyNews #CorporateCommunications #PublicRelations #CorporateReputation #StrategicCommunications #LeadershipCommunication #StakeholderTrust #Misinformation #Disinformation #MediaRelations #CEOSuccession #ArtificialIntelligence #InternalCommunications #ShawnPNeal #AdvoCast #OCRNetwork

Communication Breakdown is a production of the Observatory on Corporate Reputation.
Hosted by Craig Carroll and Steve Dowling.
Produced in partnership with Advocast Leadership Advisory and  Shawn P Neal.

For questions, feedback, or episode suggestions, reach out at podcasts@ocrnetwork.com