From a small village in Belgium to the northern wilds of Dawson Creek and Quesnel, and then to Vancouver and fine-dining, this seasoned front of house veteran has seen—and done—it all, and now she's serving it back with the launch and expansion of TIPS (To Insure Proper Service) Academy, which offers training to newcomers to Canada, as well as those entering or looking to upgrade in the profession. Anya chats with Sandrine about leaving home as a teen, becoming a bouncer, overcoming an introverted personality, respecting boundaries, reigniting your passion, and the true meaning of "the customer is always right."