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The Strategy Gap

  • From Project Management to Execution: Strategy Insights from Healthcare

    15 MAG 2024 · If you want outside-the-box thinking, it pays to spend some time living outside the box that is conventional strategy and corporate structure. This week’s guest, Daniel Keene, Director of Strategy & Operations, has taken an unconventional route to his current role in healthcare overseeing the operations and strategy of large patient support systems—with stops along the way in aerospace engineering, CPG sales management, and general aviation. Daniel has leveraged these experiences to transform fragmented strategy and operation models into unified and efficiently executed visions. Throughout our conversation, Daniel shares his insights on some of the easily-forgotten project management fundamentals and core strategy principles, along with some high-level learnings he’s discovered during his time in healthcare. Join us as we discuss: - Focusing on a select few critical goals rather than spreading resources too thinly across numerous objectives - The attributes of effective project management offices (PMOs) - How to enhance project tracking through integrating qualitative and quantitative data for comprehensive progress insight - The importance of allocating time during meetings to discuss next steps
    30 min. 45 sec.
  • BizOps 101: Driving Strategy, Execution, and Trust

    1 MAG 2024 · When we think about strategy, we usually picture two groups: those who come up with high-level vision, and those who execute that vision through a strategy. But how do we actually get from ideation to execution? And who’s responsible for seeing that through? Shobhna Upadhyaya, BizOps & Strategy Leader, joins the podcast to talk about business operations (aka BizOps), which she explains as the team responsible for that important middle phase between strategy development and implementation. In demystifying BizOps, strategy leaders across industries can find themselves better equipped to cultivate cross-functional collaboration and overcome challenges within corporate structures and strategy. Join us as we discuss: - How to maintain objectivity while being embedded in a specific line of business or functional area - Strategies for building trust and influence without authority - Balancing one-on-one conversations and group discussions to foster cooperation and resolve conflicts - The value of clear ownership and definition of roles in the strategy development process
    28 min. 12 sec.
  • Exploration vs Exploitation: Partnership's Role in Strategy Execution

    17 APR 2024 · Given how dynamic and complex our world is, there’s no place for rigid and siloed approaches to strategy. This week, Michael Olaye, SVP and Managing Director of Strategy and Innovation at R/GA, shares his thoughts on developing strategy from a starting-point of flexibility and collaboration. While internal processes and expertise play a vital role in achieving an organization’s goals, too often teams miss out on game-changing solutions and methodologies by refusing to collaborate with outside agencies and industries that provide invaluable perspectives and insights. Michael, Joe, and Jonathan share personal experiences and dissect some useful case studies that illustrate why partnership and agility should be at the core of strategy development. Join us as we discuss: - The evolution of strategy over the years - When it's more advantageous to pursue an internal development versus an external partnership - Bringing users into the product and strategy development process - How small companies can have massive impacts on much larger organizations Notes: Link to Ted Talk discussed during the episode -->
    31 min. 17 sec.
  • What Is (and Isn’t) Strategy?

    3 APR 2024 · Sometimes a strategy fails because it’s a poor strategy. But sometimes it fails because it’s not really a strategy at all. So what are the attributes of a strategy—and how does it differ from other measures implemented to help an organization achieve its goals? Joining us to answer this question (and many others) is Dr. Alok Tewari, Vice President of Operations Strategy and Execution. Alok has leveraged over 20 years of experience in strategy and global business transformations to cultivate an understanding of organizational goals and the multilayered approach to developing strategy within a variety of industries. Join us as we discuss: - Separating an organization’s operational aspects from its strategic actions - Implementing technology for strategic ends—even in legacy industries - How (and when) to recognize and admit when a strategy needs to be abandoned  - Communication and alignment across departments to effectively implement strategy
    31 min. 9 sec.
  • Building an AI Strategy: From Idea to Implementation

    20 MAR 2024 · When it comes to generative AI, most people are asking the wrong question: Is it good or bad? But the better way to approach this omnipresent topic is by figuring out the RIGHT way to implement the tech into your strategy and processes. To talk about this, we’re joined by, Senior Vice President and Chief of Strategy, Innovation, and Industry Solutions at Lisa provides a crash course on all things generative AI, LLMs, and the risks and calculations any type of organization should be factoring into their decision-making surrounding AI. Lisa’s experiences in healthcare tech—and the lessons she’s learned from witnessing how AI has shifted the industry’s landscape—provide an excellent case study for anyone asking how this game-changing can fit into their operations. Join us as we discuss: - The vital role of governance in AI adoption and implementation - How to think beyond point solutions - The “build vs. buy” question - Why leaders need to strive for alignment and prioritization
    27 min. 26 sec.
  • Understanding the Other Side: Negotiations in Strategy Execution

    6 MAR 2024 · Negotiations don’t have to lead to one-sided solutions or unfavorable compromises. In fact, when it comes to effective strategy execution and revenue operations, they shouldn’t! This week, we’re joined by, VP of Revenue Operations and Strategy at, who shares his belief in the value of trust and understanding when working toward solutions between decision-makers and team members—whether you’re working within an organization or assisting as a third-party. We also explore how third parties can provide valuable perspectives to help a team arrive at a workable and timely solution, rather than making decisions for them as a subject matter expert. Join us as we discuss: - The concept of the best alternative to a negotiated agreement (BATNA) - Why it’s important to be able to say “No” when developing strategy - Clarity and prioritization in the planning process - The difference between internal and external negotiations
    29 min. 41 sec.
  • Owning Up: Common Mistakes in Leadership and Strategy

    21 FEB 2024 · Today’s episode features an in-person one-on-one conversation between Joe and Jonathan as they trade thoughts on common mistakes that leaders make in strategy execution, as well as the consequences of those mistakes. Using the news of some costly missteps (and even more costly blame-shifting) from entertainment executives as a jumping-off point, the co-hosts cover everything from effective communication to smart prioritization. Join Jonathan and Joe as they discuss: - Closing the feedback loop, even if you’re not using the feedback - Leaders being fully present and participatory whenever possible - Considering the perspectives of team members at every level of the organization
    31 min. 38 sec.
  • Keep It Simple: Level Up Your Team

    7 FEB 2024 · The Secrets to Building & Maintaining an All-Star team… Today we get to sit down with, EVP of Operations at, as he takes us through his personal approach to team building and increasing productivity. Eric’s 31 years of experience in nursing helps in his unique role to build effective teams and create long-term relationships with clients. Hear more about how Eric strategically builds and assesses teams, handles workplace turnover, responds to feedback, and approaches customer service. Join as we discuss: - Assessing Team Fit in Projects - Team Building and Turnover in the Workplace - Communication, Feedback, and Teamwork in Customer Service - Leadership, Positivity, and Mentorship in Healthcare
    33 min. 36 sec.
  • Putting Strategic Plans in Motion During Significant Change

    25 GEN 2024 · The healthcare industry is vast and organizations and companies within it are equally as large. Navigating change, especially recent paradigm shifts towards value-based care, can be fraught with challenges for leadership and employees. Joining our hosts, Jonathan and Joe, for this episode is, Strategy and Growth Leader. She has rich experience in navigating the shift from fee-for-service to value-based care, and the critical role leadership plays in fostering a culture of change and effective communication within healthcare organizations. Where do you even start? Teresa, Joe, and Jonathan walk us through: - The challenges and strategies in the healthcare industry's transition from a fee-for-service model to value-based care. - The nuances of change management, including leadership's role, effective communication, and the vital involvement of employees in the change process. - Insights into the art of balancing empathy and accountability in healthcare leadership, with motivation strategies, organizational behavior considerations, and the connection of frontline employees to broader organizational goals.
    27 min. 12 sec.
  • Balancing Data and Instinct: Finding the Right Fit in Organizational Roles

    10 GEN 2024 · Today we’re joined by, VP of Revenue Operations at, who believes data should lead the conversation, but it needs to be complemented by deeper conversation and empirical evidence to get the full picture. He draws on his background as a Lawyer to highlight the significance of understanding personality profiles and organizational philosophies in creating successful teams. From leveraging data to shape narratives, to managing exits and repositioning individuals, this episode offers valuable insights into talent management and organizational effectiveness. Join as we discuss: - Importance of Data-Driven Decision Making - Human Resources and Organizational Decisions - Hiring and Organizational Roles - Individual Personality and Role Fit - Relying on Data and Trusting Instincts
    30 min. 52 sec.

A show about the space between savvy strategy and practical execution — and everything that can go wrong on the way. Ever finish out the workday and realize you were...

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A show about the space between savvy strategy and practical execution — and everything that can go wrong on the way. Ever finish out the workday and realize you were super busy but didn’t actually accomplish what you wanted? A lot of companies operate this way.

Many of us know where we want our organization to go, but struggle to understand how we’re progressing and how to make sure we get there. This is a show about the best-laid plans, properly executing as you scale, and the processes you need to achieve your goals.
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