Contatti
Info
The Voices, Ideas, and Insights That are Shaping the Future of the Automotive Aftermarket - Reside Here
Remarkable Results Radio Podcast
Remarkable Results Radio Podcast
Are We Unintentionally Devaluing Ourselves [FTR 096]
26 LUG 2024 · Thanks to our Partners, Shop Boss, and 360 Payments Corey Evaldi discusses the issue of unintentional self-devaluation in the automotive industry. Corey advocates for a shift in mindset, urging industry professionals to see themselves as skilled specialists, and the importance of educating customers about the value of services. Corey highlights the need for clear communication, transparency in pricing, and fostering a positive industry image. Corey Evaldi, https://www.olmstedautocare.com/, Olstead Falls, OH. Listen to Corey’s Episodes https://remarkableresults.biz/?s=Evaldi. Show Notes
- https://youtu.be/P99y58O3cFw
- Corey's Thoughts on Devaluation (00:00:06) Corey discusses the theme of self-devaluation in the automotive industry.
- Educating Customers on Value (00:01:08) Corey emphasizes the need for better customer education regarding service value.
- Importance of Thorough Inspections (00:02:09) Corey advocates for comprehensive DVI inspections beyond just pricing.
- Value of Skilled Specialists (00:03:07) Discussion on the importance of skilled specialists and quality parts.
- Understanding Diagnostic Time (00:04:01) Corey explains the significance of diagnostic time in pricing services.
- Undervaluing Knowledge and Skills (00:05:02) Corey points out how industry professionals undervalue their expertise.
- Reframing Industry Perceptions (00:06:48) Corey argues for changing perceptions of automotive professionals.
- Building Value in Services (00:07:16) Corey stresses the importance of communicating the value of services provided.
- Professional Appearance Matters (00:08:24) Discussion on the importance of maintaining a professional appearance.
- Negative Talk About Competitors (00:10:27) Corey warns against speaking negatively about competitors and its impact.
- Encouraging Industry Change (00:11:28) Corey calls for individual responsibility in promoting industry value.
Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram:
Beyond Band-Aids: Fix Your Leaking Bucket [RR 975]
26 LUG 2024 · Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network "We're putting more customers, more car count, more money into that bucket. Sometimes, when you step away from the business, if you don't have the business set up right, or you have those holes in the bucket, you turn around, and all the water leaks back out of the bucket, and you're like, what the heck just happened? What did I do all that work for?" Discover the importance of overcoming self-doubt and embracing courage to drive business growth. Ron Ipach emphasizes the value of a supportive network and the role of peer review in fostering progress. Gerry Frank shares his approach to setting goals and the necessity of accountability in achieving them. The episode underscores the themes of leadership, community support, and continuous improvement for success in the industry. Gerry Frank, https://maverickshopowners.mykajabi.com/ Gerry's previous episodes https://remarkableresults.biz/?s=%27gerry+frank%27 Ron Ipach, https://maverickshopowners.mykajabi.com/, Ron’s previous episodes https://remarkableresults.biz/?s=%22ron+Ipach%22. Access 11 FREE training video's from Gerry and Ron on Marketing, Sales, and Profitability. Just great content to improve your world and your business https://www.maverickshopowners.com/carm. Show Notes
- https://youtu.be/tReWcHWSmNs
- Access 11 FREE video training on Marketing, Sales, and Profitability: https://www.maverickshopowners.com/carm
- Brakes for Breasts (00:01:10) Promoting the initiative "Brakes for Breasts" and its impact on breast cancer research, as well as encouraging participation from shop owners. https://www.brakesforbreasts.com/
- The Leaky Bucket Concept (00:03:39) Discussion of the "leaky bucket" concept in business, emphasizing the need to address and fix fundamental issues to achieve business growth.
- Challenges in Business Success (00:05:55) Exploring the factors that contribute to varied levels of success among shop owners, including handling negative influences and excuses.
- Information Overload and Implementation (00:07:22) Addressing the challenges of information overload and the importance of implementing acquired knowledge in business operations.
- Identifying Key Business Problems (00:09:09) Discussing the challenge of identifying and addressing the most significant problems faced by small business owners.
- Leadership and Courage (00:13:48) Emphasizing the critical role of courage in leadership and the need for difficult conversations and personal growth to drive business success.
- Business Growth and Leadership (00:17:13) Exploring the impact of leadership growth on business development, including the importance of making key personnel decisions.
- The importance of shop management systems (00:18:19) Highlighting the significance of efficient shop management systems for profitability and real-time tracking.
- Return on courage in...
Actionable Tips for Enhancing Self-Awareness [THA 390]
25 LUG 2024 · Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class This episode emphasizes the transformative power of self-awareness and personal growth. Dave Schedin shares his journey of self-discovery, while Krystal Zellmer highlights the importance of challenging belief systems and embracing experiential leadership training. They stress the need for leaders to connect with their teams, align goals, and move beyond their comfort zones. Krystal Zellmer, VP at https://www.klemmer.com/ Dave Schedin, https://www.computreksystems.com/. Dave’s previous episodes https://remarkableresults.biz/?s=%22Dave+Schedin%22 Show Notes
- https://www.youtube.com/watch?v=i80AQHUQXpM
- Discussion on Leadership (00:02:04) A discussion on leadership and personal development.
- Dave Schedin's Testimony (00:04:17) Dave shares a personal testimony about the impact of leadership and personal development on his life and coaching business.
- Enrollment in Personal Development (00:08:48) The resistance and engagement in personal development, emphasizing the benefits across various aspects of life.
- Shifting Gears in Leadership (00:10:39) The concept of shifting gears in leadership and personal development, emphasizing the need for self-awareness and change.
- Awareness and State of Being (00:15:42) The importance of self-awareness and the impact of one's state of being on relationships and personal development.
- Coaching for Better Performance (00:25:43) Strategies for coaching employees for improved performance and aligning their goals with business objectives.
- Finding Purpose and Enrolling in Leadership (00:27:40) Challenges of enrolling individuals in leadership when they are unsure of their purpose and what they want.
- Leadership Breakthroughs (00:34:21) Recognizing and learning from "aha" and "oh caca" moments to grow as a leader.
- The revelation of belief systems (00:35:31) Understanding the impact of belief systems on behavior and leadership effectiveness.
- Changing your brain, changing your life (00:42:22) Exploring the power of shifting thinking patterns and subconscious programming for personal development and growth.
- Challenging self-limiting beliefs (00:45:13) Encouraging individuals to challenge and change self-limiting beliefs for personal and professional growth.
- Integrating leadership and personal development (00:47:29) Making leadership and personal development accessible and practical for incremental and exponential growth.
Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes...
Effective Labor Rate [E128] - Business By The Numbers
25 LUG 2024 · Thanks to our partners, NAPA TRACS and PromotiveToday,Hunt explores how to understand and improve your effective labor rate, one of the most important aspects of running a profitable auto repair shop.
- Understanding Effective Labor Rate: Learn the difference between
- street rate and effective labor rate, and why focusing on the latter is
- essential.
- Oil Change Example: Hunt breaks down an example using oil changes to
- explain how effective labor rate impacts profitability.
- Comparison of Two Shops: Explore a real-world comparison of
- two similar shops with different labor rates and see which one is more
- profitable.
- Actionable Insights: Get practical tips on how to improve your shop's effective labor rate and overall profitability
Thanks to our partners, NAPA TRACS and PromotiveDid you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at https://my.captivate.fm/NAPATRACS.comIt’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visithttp://www.gopromotive.com/.It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visithttp://www.gopromotive.com/.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: http://www.paarmelis.com/Email Hunt: https://paarmelis.comGet a copy of my Book:https://paarmelis.com/your-perfect-shop-book-download/https://aftermarketradionetwork.com/
Just Fly the Darn Aircraft - Period! [E144] - Diagnosing the Aftermarket A to Z
24 LUG 2024 · Thanks to our Partner, NAPA AutotechMatt Fanslow emphasizes the importance of taking control of one’s life and career, especially during challenging times. Using the analogy of flying a plane, he stresses the need for focus and decisive action. Drawing from his mentor Robert "Dutch" Silverstein's advice to "fly the darn plane," Matt discusses personal and professional development in the automotive industry. He highlights the value of self-assessment, hard work, and continuous learning, and underscores the significance of training and mentorship.
- Flying the Plane Analogy (00:01:34)
- Facing Life's Challenges (00:02:47)
- Making Intentional Decisions (00:04:01)
- Learning from Tough Situations (00:05:21)
- The Sully Incident (00:06:30)
- Gathering Information (00:09:01)
- Career Planning and Self-Assessment (00:10:25)
- The Role of Mentorship (00:11:35)
- Honesty in Self-Assessment (00:12:41)
- Value of Continuous Learning (00:15:01)
- Reality of Career Aspirations (00:16:07)
- Finding Your Niche (00:19:36)
- Mastering Skills (00:20:55)
- Misunderstanding Career Potential (00:22:07)
- Value as a Worker vs. Human (00:23:24)
- Understanding Skills and Passion (00:24:53)
- Flying the Plane Analogy (00:26:09)
- Encouragement and Gratitude (00:27:14)
Thanks to our Partner, NAPA Autotech https://bit.ly/3ZLInXfEmail Matt: https://gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRAhttps://aftermarketradionetwork.com/: https://aftermarketradionetwork.com/
Sometimes You Just Have To Go To War [E110] - The Auto Repair Marketing Podcast
24 LUG 2024 · Welcome to the Auto Repair Marketing Podcast with Brian Walker. In this solo episode, Brian discusses the importance of taking massive action during slow business periods. Drawing from a recent conversation with a shop owner, he shares strategies to combat slow times, including leveraging networking groups like BNI, using your CRM effectively, creating engaging video content, and offering incentives.Brian also highlights the importance of personal health and well-being, emphasizing that a healthy business owner is crucial for a thriving business. Tune in for practical tips to help fill your bays and keep your business thriving.Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsLagniappe (Books, Links, Other Podcasts, etc)Greg Buckley at Buckley's Auto Center : https://www.youtube.com/@BuckleysAutoCare/featuredCharlie's Foreign Carhttps://www.youtube.com/@fixingcarsRoyalty Auto Servicehttps://www.youtube.com/@theroyaltyautoserviceDave’s Auto Centerhttps://www.youtube.com/@DavesAutoCenterCentervilleHow To Get In TouchGroup - https://www.facebook.com/groups/autorepairmarketingmastermindWebsite - https://shopmarketingpros.com/meet-the-pros/ Facebook - https://www.facebook.com/shopmarketingpros/ Get the Book - http://shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - https://shopmarketingpros.com
The Power of Service Proposals [RR 974]
23 LUG 2024 · Thanks to our Partner, NAPA Auto Care Chris Dekker shares his use of service proposals, shop cleanliness, and appointment reminders to enhance customer satisfaction. The episode underscores the value of professionalism, continuous learning, and adapting to industry changes to meet evolving client needs. Chris Dekker, http://mygarageairdrie.ca/, Airdrie, Ontario, Canada. Chris' previous episodes https://remarkableresults.biz/?s=dekker Show Notes
- https://youtu.be/3Ohqm7raf1U
- The importance of service proposals (00:02:52) Chris discusses the use of service proposals for estimates and outlines the benefits of their business to potential clients.
- Enhancing the customer experience (00:04:32) The discussion delves into the details of the service proposal, focusing on how it communicates the client experience and positions the business in the market.
- The impact of shop cleanliness (00:09:47) The importance of shop cleanliness in retaining and earning clients is highlighted, emphasizing the role of the front office in the client experience.
- Appointment reminders and booking ahead (00:11:57) Chris explains the use of SMS reminders and the process of booking maintenance appointments, including the software used for notifications.
- Innovative ideas and readiness for EVs (00:14:30) The importance of seeking innovative ideas from other businesses and industries is discussed, followed by information about training for servicing hybrid and EV vehicles.
- The importance of learning from others (00:16:34) Discussing the value of learning from others' experiences and implementing new ideas in the automotive industry.
- Accountability and coaching in business (00:17:15) Exploring the benefits of having an accountability partner and business coaching for success in the automotive industry.
- Adapting to electric and hybrid vehicles (00:18:49) Discussing the focus on electric and hybrid vehicle repairs, including significant investments in training and tooling.
- Training on electric vehicle repair (00:20:01) Exploring the various training methods for electric vehicle repair, including in-person, online, and practical experimentation.
- Client experience and innovation (00:22:03) Emphasizing the importance of client experience and innovation in the automotive industry, including the introduction of new client-focused ideas.
- Ensuring safety and reliability (00:25:05) Detailing the company's policy to ensure safety and reliability, including the process of wheel retorquing and client communication.
- Client-focused service proposals (00:27:56) Highlighting the significance of client-focused service proposals and the importance of considering more than just the cost in the automotive industry.
Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club:
Disruptive Insights from Other Industries for Auto Repair Shop Owners [E174] - Chris Cotton Weekly Blitz
22 LUG 2024 · The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching emphasizes the importance of seeking inspiration and innovation outside the auto repair industry. He challenges shop owners to break out of their comfort zones and learn from disruptors in fields like hospitality, retail, healthcare, and fitness. Chris discusses how adopting customer-centric approaches and technologies from these industries can transform auto repair businesses.
For instance, he highlights how the hospitality industry's focus on exceptional customer service and personalized experiences can be mirrored in auto repair shops to build stronger customer relationships and loyalty. Similarly, he points out how retail's use of data analytics and customer feedback can help auto shops better understand their clients' needs and preferences, leading to more tailored services and improved satisfaction.
Chris also explores how the healthcare sector's emphasis on transparency and trust can be applied to auto repair, fostering a more open and honest communication channel between mechanics and customers. Additionally, he draws parallels with the fitness industry's use of subscription models and community-building strategies, suggesting that auto repair shops could benefit from implementing similar membership programs to ensure steady revenue and customer engagement.
He encourages proactive learning, attending conferences, and networking with professionals from other sectors. By stepping outside the traditional boundaries of the auto repair industry, shop owners can gain fresh perspectives and innovative ideas that can set them apart from competitors.
The episode concludes with practical steps for implementing these innovative ideas to enhance customer experience and drive positive change in auto repair shops. Chris provides actionable advice on how to start small, such as introducing a customer feedback system or experimenting with new service packages, and gradually scale up these initiatives. He also stresses the importance of continuous improvement and staying adaptable to evolving customer expectations and industry trends. By embracing these strategies, auto repair shops can not only improve their operations but also create a more engaging and satisfying experience for their customers.
The power of looking outside our industry (00:01:05)
- Exploring the importance of learning from disruptors in other fields to stay ahead of the curve.
Innovation at the edges (00:03:26)
- Discussing how innovation often occurs at the edges of industries and the benefits of looking beyond traditional practices.
Examples of disruptors in other industries (00:04:37)
- Exploring examples from healthcare, food and beverage, connected fitness apps, and education to draw insights for auto repair business.
Implementing ideas in auto repair shops (00:09:41)
- Strategies for implementing ideas from other industries, such as networking, adopting technology, experimenting with service models, focusing on customer experience, and empowering the team.
Connect with Chris:chris@autofixsos.comPhone:...
Level Up Your Automotive Training with Gamification [RR 973]
19 LUG 2024 · Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network "Research has shown that people forget 90% of what they "learn" in 30 days unless it's reinforced. But reinforcement isn't enough. Today's Class training uses forced recall, a method that creates pathways in a learner's brain, helping them retain information more effectively." David Boyes, from Today's Class, discusses how daily gamification on Today's Class' app can enhance engagement and learning through individual and team-based competitions, rewards points, and prizes. “It’s microdosing of training. It’s a set of daily questions on a daily basis." David Boyes, President of https://www.todaysclass.com/ An online learning organization that has been supporting the automotive industry for more than 20 years. David's previous episodes https://remarkableresults.biz/?s=boyes Show Notes
- https://youtu.be/00FNH1WwbZU
- https://remarkableresults.biz/remarkable-results-radio-podcast/a371/
- https://remarkableresults.biz/remarkable-results-radio-podcast/e879/
- Training Platform (00:01:52) David Boyes talks about his training platform, Today's Class, and its relevance in the industry.
- Gamification and Engagement (00:02:08) The discussion on how gamification can be used to encourage engagement and learning in the automotive industry.
- Gamification Features (00:03:03) The various forms of gamification and its role in enhancing the overall learning experience.
- Rewards Points and Competition (00:04:01) The use of rewards points and individual/ team-based competition as default gamification features.
- Customizing Gamification (00:05:15) How Today's Class can be tailored to fit the unique needs and culture of each organization.
- Incentives and Prizes (00:09:06) The potential for using awards, prizes, and bragging rights to drive desired behaviors.
- Team-Based Engagement (00:07:13) The power of team-based engagement and how it can benefit the overall team dynamic.
- Training Platform Overview (00:07:54) A brief explanation of Today's Class as a training platform with a different approach to traditional online training.
- Variety in Gamification Goals (00:09:06) The importance of variety in gamification goals to keep the learning experience fresh and engaging.
- Innovative Gamification Ideas (00:10:55) Creative ideas and examples of gamification rewards and incentives used by different groups.
- Leaderboards and Competition (00:12:36) The visibility of leaderboards and the inter-competitive play between different shops.
- Collaboration and Contributions (00:17:16) The involvement of parts providers or tool trucks in providing rewards and incentives for gamification.
- Duration of Competitions (00:19:10) The duration of gamification competitions, whether they typically last monthly...
Are You Setting Your Employees Up To Fail? [FTR 095]
19 LUG 2024 · Thanks to our Partners, Shop Boss, and 360 Payments By setting realistic expectations, providing necessary support and training, fostering a positive work environment, and maintaining transparency and honesty, business owners can create a more productive and harmonious workplace. Implementing these actionable tips from Kevin Eckler can help reduce turnover, improve employee satisfaction, and ultimately lead to a more successful business. Kevin Eckler,https://foreigncarspecialistsny.com/, Poughkeepsie, NY. Listen to Kevin’s previous episodes https://remarkableresults.biz/?s=%22Kevin+Eckler%22. Show Notes
- https://youtu.be/0nyzlFBXahU
- The challenges in the automotive industry (00:00:06) Discussion about the struggles and shortcomings in hiring and managing employees in the automotive industry.
- Setting up employees for failure (00:01:01) The tendency to bring in new employees without realistic expectations and necessary support, leading to repeated failures.
- Lack of support and training for new employees (00:02:43) Failure to equip new employees with the tools, support, and training needed for success in their positions.
- Creating a toxic work environment (00:03:40) The impact of avoiding confrontations and failing to address issues on creating a toxic work environment and setting employees up to fail.
- Self-awareness and accountability (00:06:34) The importance of self-awareness in how one's actions and words influence the atmosphere and attitude in the workplace.
- Honesty about the challenges and vision of the business (00:08:08) The importance of being honest about the difficulties and vision of the business when bringing in new employees and setting realistic expectations.
Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website:
The Voices, Ideas, and Insights That are Shaping the Future of the Automotive Aftermarket - Reside Here
Informazioni
| Autore | Carm Capriotto |
| Organizzazione | Carm Capriotto |
| Categorie | Automobilismo |
| Sito | remarkableresults.biz |
| carm@remarkableresults.biz |
Copyright 2024 - Spreaker Inc. an iHeartMedia Company
