Legal Leaders Exchange

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“Legal Leaders Exchange,” a new podcast from Wolters Kluwer’s ELM Solutions.

This podcast series was created to deliver insights on optimizing legal operations for corporate legal and insurance claims professionals. We have created this podcast as a way to connect with you about some of the most valuable and beneficial developments in the world of legal operations. We will bring you insights from our leaders and experts to help you optimize how your corporate legal or insurance claims department works and keep you updated on the latest trends and updates from the industry.

Subscribe to the podcast and join us for upcoming episodes that will focus on the data, processes, and technology that can enable your legal ops staff to operate more efficiently and meet your company’s business and legal goals. We look forward to bringing you the latest industry insights, expert perspectives, and best practices.

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Legal Leaders Exchange

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Episode 21: How DHL is Using Data, Annual Reviews, and Billing Guidelines to Tackle Rate Negotiations

10 MAG 2024 · On this episode recorded at the CLOC Talk Studio at CLOC Global Institute 2024, Jen McIver, Director of Legal Operations & Industry Insights at Wolters Kluwer ELM Solutions, and DHL’s Tiffani Hamilton-Huynh, Director of Legal Innovation, Analytics & Technology, and Catrine Frazier, Legal Operations Specialist, discussed how DHL is negotiating rates with their law firms, performing annual law firm reviews, and implementing billing guidelines across the board to drive better law firm relationships and legal spend efficiencies.

Ascoltato 26 min. 44 sec.
Episode 20: Demystifying ChatGPT: The Wolters Kluwer Approach to Generative AI

2 APR 2024 · On this episode, renowned thought leader Ken Crutchfield, Vice President and General Manager of Legal Markets for Wolters Kluwer Legal and Regulatory, and Jennifer McIver, Associate Director of Legal Operations and Industry Insights for Wolters Kluwer ELM Solutions, discuss how GenAI in general, and ChatGPT in particular, are radically transforming the way corporate legal departments and law firms deliver their work - now more efficiently than ever.

Ascoltato 25 min. 26 sec.
SPECIAL EDITION: The Power of Data Analytics and Monetization: Driving Growth and Innovation

28 NOV 2023 · In a recent podcast from Wolters Kluwer, Nancy McKinstry, Wolters Kluwer CEO and Chair of the Executive Board, and Barbara Wixom, Principal Research Scientist at the MIT Center for Information System Research, delve into the transformative potential of data analytics and monetization.

Ascoltato 22 min. 39 sec.
Episode 18: Adventures and Misadventures of Managing Budgeting and Legal Spend

22 SET 2023 · On this episode, our Nathan Cemenska, Director of Legal Operations and Industry Insights at Wolters Kluwer’s ELM Solutions and procurement expert Andie Lam, Director of Global Category Manager at Novartis, discuss the intricacies and challenges of managing outside counsel guidelines, managing legal spend and budgeting and the role of procurement in assisting in-house counsel teams to drive maximum efficiencies in their outside-counsel management.

Ascoltato 20 min. 1 sec.
Episode 17: The Future-Ready Lawyer: How Legal Departments Can Get Ready for What’s Next

25 LUG 2023 · In this episode, our Barry Ader and Nathan Cemenska discuss what it means for corporate legal departments to be future ready, and how corporations can successfully build comprehensive strategies to leverage new technologies and data-driven metrics to drive maximum efficiencies in their legal spend and outside-counsel management.

Ascoltato 27 min. 12 sec.
Episode 16: Change Management is Hard, but Even Harder with AI

29 MAR 2023 · On this episode, Wolters Kluwer’s ELM Solutions experts Abhishek Mittal and Jeffrey Solomon take on a well-known insight: Change management is already hard, but coupled with the rising AI technology, it’s becoming even harder. Listen to Abhishek’s and Jeff’s recommendations on how to create awareness with hands-on experience around artificial intelligence, learn from early adopters and peers who have know-how on the matter, and encourage transparency around AI.

Ascoltato 20 min. 27 sec.
Episode 15: Understanding Legal Intake and Triage

13 FEB 2023 · On this episode, Nathan Cemenska of Wolters Kluwer's ELM Solutions discusses the fundamentals of legal intake and triage, two legal processes that can bring efficiency and visibility to legal matter workflows inside legal departments. He is joined by Tiffani Hamilton-Huynh, Legal Operations Manager at DHL Supply Chain, and Stacy Lettie, Director of Legal Operations at Adtalem Global Education.

Ascoltato 22 min. 24 sec.
Episode 14: Worst Practices and Challenges of Change Management in Legal Ops

5 DIC 2022 · In this occasion, Nathan Cemenska, Director of Legal Operations and Industry Insights at Wolters Kluwer’s ELM Solutions, and Cheryl Cowley, Vice President & Director of Legal Administration at Santander, discuss the nuts and bolts of change management in corporate legal departments, why it’s so hard and why it’s so important to do it properly.

Ascoltato 26 min. 33 sec.
Episode 13: Trends in Vendor Mix and Total Outside Spend

29 AGO 2022 · In this edition, Nathan Cemenska, Director of Legal Operations and Industry Insights and Jeff Solomon, Senior Director of Product Management for Wolters Kluwer’s ELM Solutions, discuss key insights pulled from the LegalVIEW® Data Warehouse around 2021 trends in vendor mix and total outside spend, which have seen a big impact across the entire legal operations industry. To read the latest edition of LegalVIEW Insights, please visit: https://www.wolterskluwer.com/en/expert-insights/report-legalview-insights-volume-5-trends-in-vendor-mix-and-total-outside-spend

Ascoltato 36 min. 21 sec.
Episode 12: Understanding Legal Billing Guidelines

22 LUG 2022 · On this occasion, Jeff Solomon, Senior Director Product Management, Sharon Horozaniecki, Director of Operations for LegalVIEW BillAnalyzer and Michele Pratt, Associate Director for LegalVIEW BillAnalyzer, walk listeners through the basic and most important aspects of legal billing guidelines —and how defining and enforcing those guidelines can help organizations save millions of dollars, while helping them gain better value from their law firms.

Ascoltato 37 min. 26 sec.