Keeping Satisfied Customers!

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Customer Care and Retention expert Anne Miner, President and CEO of The Dunvegan Group shares her perspective on the importance of keeping satisfied customers and its role business success.

Keeping Satisfied Customers!

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12. Reflections on Success

13 FEB 2018 · Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspectives on success with keeping satisfied customers.

Ascoltato 7 min. 38 sec.
11. Time Management

13 FEB 2018 · Allocating time effectively will help keep satisfied customers. Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspectives on the keys to keeping satisfied customers.

Ascoltato 4 min. 36 sec.
8. Applying Pareto

13 FEB 2018 · The Pareto Principle applies to customer care activities. Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspective on the wisdom of attending to the long-tail of 80% of customers as well as the top 20% of customers.

Ascoltato 4 min. 43 sec.
10. Master TeamWork

13 FEB 2018 · A siloed culture does not serve as effectively as one based on teamwork. Anne Miner, Founder & CEO shares her experience and perspective on the value of teamwork in keeping satisfied customers.

Ascoltato 4 min. 34 sec.
9.Followup

13 FEB 2018 · Following up on customer feedback is essential to success. Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspectives on the importance of follow up in keeping satisfied customers.

Ascoltato 4 min. 11 sec.
7. Balancing Customer Acquisition and Retention

24 GEN 2018 · There is a fine balance of company resources required to both keep satisfied customers and attract new customers. Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspectives on how to succeed.

Ascoltato 4 min. 36 sec.
6. Relationships

18 DIC 2017 · Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspectives on the importance of strong customer relationships in keeping satisfied customers.

Ascoltato 5 min. 25 sec.
5. Importance of Listening

22 NOV 2017 · Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspective on the importance of listening to customers.

Ascoltato 7 min. 25 sec.
4. The role of Leadership

25 OTT 2017 · Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspective on the critical contribution of leadership. #customersatisfaction #customerretention #dunvegan @anneminer #mobilizingleaders

Ascoltato 6 min. 30 sec.
3. Goals and Solutions

20 SET 2017 · Anne Miner, Founder and CEO at The Dunvegan Group, shares her experience and perspectives on customer retention goals and solutions for keeping satisfied customers.

Ascoltato 6 min.

Customer Care and Retention expert Anne Miner, President and CEO of The Dunvegan Group shares her perspective on the importance of keeping satisfied customers and its role business success.