4 LUG 2020 · In the sixth podcast of the series we talk to Deep Thomas, Chief Data & Analytics Officer at Aditya Birla Group, a $48 Billion Global conglomerate operating in 17+ diverse sectors such as Metals, Cement, Telco, Fashion, Financial Services, Textiles, etc. Deep is leading the charge of its Digital and AI-led digital transformation to drive new business growth, enable operational efficiencies, superior customer experience, and deliver successful outcomes across its multi-sector business. In this podcast, Deep shares his approach on building connected digital ecosystems, technology, driving insight based actionable analytics, setting up incubation/innovation labs and much more.

11 MAG 2020 · Welcome to the Hi5 of Customer experience, a podcast brought to you by CXMLab. In the fourth podcast we talk to Nitin Chaudhry, Mentor, Coach and Former CEO of Fevicol, Pidilite Industries. Nitin has built & led large teams and is very comfortable handling end to end responsibility of running and strategising for large business P&Ls. Listen in to an insightful discussion with Nitin, he shares a very interesting perspective on how organisations need to raise their immunity in uncertain times and can COVER themselves from the Covid19 crisis. Articulate and incisive, as always. Click on the link below now to get Nitin's perspective on the future of #business #marketing #customerexperience.

3 MAG 2020 · Welcome to the Hi5 of Customer experience, a podcast brought to you by CXMLab. It will be a short, sharp and interactive podcast with some of the best minds in the business. This podcast will engage with senior industry leaders who are at the forefront of this battle for the consumers mind, heart and wallet. In the third podcast we talk to Anjali Malhotra, Chief Customer, Marketing, Digital & IT Officer, Aviva India. The Indian Insurance industry has had its own challenges. Apart from the domination by LIC, mis-selling, direct- selling constraints, stringent regulatory framework, Indians approach to savings vis-a-vis insurance and brand building have all been big challenges. Listen in to an insightful discussion with Anjali and get her perspective on the future of #marketing #customerexperience #strategicmarketing #brandstrategy #marketingleadership

3 MAG 2020 · Welcome to the Hi5 of Customer experience, a podcast brought to you by CXMLab. It will be a short, sharp and interactive podcast with some of the best minds in the business. This podcast will engage with senior industry leaders who are at the forefront of this battle for the consumers mind, heart and wallet. In the second podcast we talk to Vikram Garga, Head of Marketing, Automotive, Mahindra & Mahindra. The Indian automotive industry was going through a business transformation from a product, technology, network, service and customer experience point of view much before the current crisis erupted. The entire process will now be hastened. Listen in to an insightful discussion with Vikram and get his perspective on the future of #marketing #customerexperience #strategicmarketing #brandstrategy #marketingleadership

3 MAG 2020 · We are currently in the midst of cathartic transition for life, business and marketing. Most senior marketing professionals come from an era where there were limited media options, the customer journeys were pretty predictable and linear, brand loyalties were high, and the concept of a great customer experience was practiced by a few niche brands. The rules have now been redefined and are probably in the process of being rewritten. We now live in a world where infinite connections and sources of information and influence exist. This podcast will engage with senior industry leaders who are at the forefront of this battle for the consumers mind, heart and wallet. Undoubtedly customer experience will drive this transformation. The first podcast is with Santosh Iyer, Vice-President, Sales & Marketing, Mercedes-Benz India. Do join us on this journey and keep discovering what some of the best minds in the industry think and believe is the future of #marketing. #marketingprofessionals #strategicmarketing #brandstrategy