Welcome to Behind the Desk with Nik. Your go-to podcast for all things hospitality related! I’m your host, Nikki and as a seasoned hospitality professional and customer service enthusiast, I’m passionate about uncovering the secrets to amazing guest experiences and successful operations. Over the years I have developed a deep appreciation for the art of hospitality and would love to share it with you.
Each episode, I will bring you tips, conversations with other hoteliers, lovely stories and open up time for you to ask any questions that you may have. Whether you’re planning your next vacation, curious about hotel operations behind the scenes, hospitality or simply love hearing about unique stories, this show is your passport to discovering it all

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