There is no denying that COVID-19 has dramatically changed the way we live, work, and communicate. As businesses were forced into lockdown, the pandemic caused a massive surge in remote-enabled unified communications. Fortunately, to maintain some sense of business survivability, workers at nearly every level were forced into daily video communications sessions.

While this trend had emerged slightly in previous years, primarily in a customer support model, the evolution of personal communications and the availability of high-powered, camera-enabled mobile devices flourished. The pandemic triggered a shift in private communications that gradually added pictures, then animations, video snippets, and finally full-motion live streaming video.