This week on Tech Leaders’ Intel, we’re joined by Dave Tonge, CTO of MoneyHub, a data and payments fintech and a pioneer of open banking. Having been at MoneyHub for nearly 12 years now, Dave is well-placed to share his knowledge on consumer data rights, open finance initiatives, tech leadership and more.

With new consumer duty regulations coming into place in July, Dave couldn’t have joined us for a chat at a more important time, as MoneyHub provides solutions for businesses to help them deliver on their customer care responsibilities. With that in mind, key highlights of our conversation include:

• MoneyHub’s ‘Categorisation Engine’ and using machine learning to help businesses meet customer needs.
• The importance of contextualizing your communications to customers and why this can help firms deliver on duty regulations.
• Overcoming issues presented by legacy systems.
• Retaining talent and what really constitutes ‘agile working’.
• How to avoid code rot.

This is certainly an episode not to miss – after all, as Dave sums it up, we often underestimate the changes that can occur in the space of a decade, but, despite the challenges, this is precisely what makes this industry so exciting. We totally agree – thanks for joining us Dave and for being so open with your advice. If you want to learn more about MoneyHub, check them out online here. Or, you can continue the conversation with Dave directly by connecting with him on LinkedIn.