In this episode of The Leader's Pause, Hal Runkel explores a vital 21st-century leadership skill that was once a luxury but has now become a necessity—empathy. Hal breaks down the difference between sympathy and empathy, explaining why empathy is not about feeling for others but about understanding their experiences from a cognitive perspective. Discover how empathy, when used effectively, can transform your leadership, enhance your relationships, and elevate your ability to serve others. Tune in to learn how to access your greatest leadership superpower—the ability to pause, think, and decide.