The One Where Employee Experience is a Product (ft. Jessica Zwaan)

The One Where Employee Experience is a Product (ft. Jessica Zwaan)
19 apr 2024 · 53 min. 43 sec.

Victoria, Kate and Lisa burst are joined by Jessica Zwaan, a hands-on COO and who finds joy in diverse, kind and world-changing companies of excellent people. "You will never be...

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Victoria, Kate and Lisa burst are joined by Jessica Zwaan, a hands-on COO and who finds joy in diverse, kind and world-changing companies of excellent people.

"You will never be able to sustain Employee Engagement if the People Team are the only ones shouldering the burden."

We waste no time delving into a letter from an HR leader hungry for guidance on transforming employee experiences. It's a tale of ambition tinged with just a hint of overwhelm.

Jessica unpacks the concept of HR as a product. She maps out the intricate web connecting consumer-facing, fiscal and employee experiences. It's a revelation that promises to reshape the way HR leaders view their craft.

We discuss 'minimum lovable products', touching on agile HR practices and the wild ride of implementing them. From misconceptions to "Eureka!" moments, Jessica's journey is a rollercoaster of insight and inspiration.

The episode ends with a great conclusion:
Revolutionising HR isn't just a dream—it's a journey worth taking.

If you liked this episode, check out The One Where We Start A People Strategy or The One Where We Lean Into Organisational Development (ft. Garin Rouch)

Jessica Zwaan is the author of Amazon Best Selling, Built for People, and founder of Being People consultancy. She's a hands-on COO and finds joy in diverse, kind, and world-changing companies of excellent people, which is why she is at Talentful, where their mission is to invent the future of recruitment. (✨How fantastic is that?)

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Any actions or risks are your own to take. You should seek legal advice before undertaking anything that may have consequences for yourself, your business, or your employees.
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