Heather Anderson shares her journey from working at a digital marketing agency to becoming Vice President of Marketing and Operations at The Little Gym, and then transitioning to a VP role at Eulerity, a supplier of efficient marketing platforms. She underscores the importance of adaptability in franchising and marketing, especially during the pandemic, and stresses the need for brand consistency and creating a passionate customer base. Heather highlights the blurred lines between marketing and IT, the necessity of data management, and privacy concerns. Discussing her move to Eulerity, Heather explains how the company’s AI-powered digital marketing platform helps businesses manage their digital presence and streamline operations, improving agility and reducing the need for outsourcing. Eulerity enhances strategic focus while optimizing media spend through machine learning, benefiting brands with multiple locations. The rapid evolution of technology and consumer behavior, the importance of AI in marketing, and the challenges of brand clustering by private equity are also addressed. Heather talks too, about the consolidation of family-run businesses and the need to maintain their original culture and vision after acquisition. She emphasizes listening to franchisees and merging different business cultures. Finally, Heather touches on her involvement with the International Franchise Association and the Women’s Franchise Network, and the origin of Eulerity’s name, inspired by mathematician Leonard Euler, reflecting the company’s goal to simplify complexity. The conversation ends with a nod to future discussions with Heather to further explore her insights.