This week on Tech Leaders Intel, our Mark Jacks sits down with Viator’s Head of Data and Revenue Management, Kiran Padavala. Viator is an Experience Marketplace that inspires travelers to plan and book unique experiences. As a part of the TripAdvisor family, they are continuing to scale following impressive trading results and ambitious plans. Kiran is an experienced technology leader, with a developed playbook that focusses on the core pillars, enablers and metrics to enable successful scaling of technology teams on a global level. 
 
One thing that’s evident about Kiran from the outset, is that, through hands on experience, really knows about what it takes to scale, understanding that people are involved as much as processes. He knows that culture and workflow are as paramount to a successful scaling-up as any roadmap, and stresses cohesion and honesty in the digital transformation process. As the episode progresses, Kiran runs through his playbook, and touch on topics such as: 
 

• Understanding the context behind a company’s growth story 
• How to maintain a cohesive team culture and sense of purpose whilst of scaling up 
• Practices for managing and synchronizing distributed teams 
• Selecting the right toolset 
• Effectively connecting autonomous teams to “the mothership” 
• Ensuring the alignment of vendors with the company’s transformation roadmap 
• How and why success looks different for data teams 
• What to look for when processes aren’t scaling as expected
• Being upfront and honest about when processes don’t work
• What an effective onboarding process looks like for a scaling team 

 
You’ll find these and many more insights on this episode of TLI. It’s a listen chock-full of valuable gems for enterprising business leaders looking to adopt scalable technologies and processes. Press play to get started, and for more from Kiran, reach out to him on LinkedIn.