Some organizations encourage or rely upon volunteers to supplement its mission or activities. Occasionally, the organization finds that the voluntary efforts are so essential to its purpose that it decides to create a new permanent position to perform it, effectively in-sourcing the role. On the good side, this demonstrates a tacit acknowledgement that the volunteer work is important and appreciated. But it is not always easy or smooth, and could actually create problems where they did not exist. In this episode, I explore two examples from my experiences, with both resulting in changed relationships among the organization, the permanent hire, and the other volunteers. One turned out well, the other experienced a rockier start. What should managers do to make such transitions work more smoothly?