In this episode, Bentley from WOW Academy Singapore graces us with his thoughts and experience on how hospitality had pivoted during this pandemic. He shares about the necessity of purposeful leadership when building a great organisational culture so we can mobilize our troops, and be ready to cope better with the volatile changes in the hospitality industry.
You will also find his book "WOW! Giving your customers the WOW! Experience to grow your business" a timeless and interesting read.

WOW Academy does training around Organisational Culture, Customer Service, Leadership, and Communications. If you are looking to engage their services, or reach out to him, you may find Bentley or Stephanie at www.wowacademy.com.sg

Join us in our mission of regenerative hospitality.
https://linktr.ee/wearepreshift​