In today’s classrooms, educators shape not only academic outcomes but also the emotional and psychological safety of their students—especially those students who have experienced trauma. Dr. Jackie Eldridge, formerly of York Catholic District School Board, joins us on Leadership Talks, to share her personal trauma story, where school became a refuge. This talk will explore the critical role teachers and administrators play in creating trauma-informed environments that transform both student success and school culture.

Trauma isn’t just an event—it’s the emotional and physiological response to an experience that overwhelms a person’s ability to cope. For students, trauma can arise from abuse, neglect, racism, poverty, or violence. When unaddressed, it may appear as defiance, withdrawal, anxiety or inattention—not as a lack of desire to learn but as a nervous system in survival mode.  

Trauma-informed practice is a mindset—a shift from “What’s wrong with you?” to “What happened to you?” and eventually, “What’s strong in you?” It’s about recognizing signs of trauma, responding with empathy, and avoiding harm through punitive systems.  

Administrators must model emotional intelligence, foster psychological safety, and embed trauma-informed values into every layer of school life. Teachers, on the frontlines, build safe, responsive classrooms and protect their own well-being too.  

Ultimately, trauma-informed practice isn’t a program—it’s a paradigm. The most powerful tool in any school is the adult who chooses to see, hear, and believe in every child.  

Let’s explore together practical strategies, tactics and skills that can be immediately applicable in classrooms.

OUR GUEST

• Dr. Jackie Eldridge, formerly York Catholic DSB

HOSTS

• Lawrence DeMaeyer – Professional Learning Consultant, Ontario Principals’ Council
• Susie Lee-Fernandes – Director of Professional Learning and Engagement, Ontario Principals’ Council

Season 2 Episode 03 Transcript