In this episode of Strategy Edge, brand interventionist Christopher Roberts unveils the transformative potential of NPS as more than just a metric. For business leaders and CX managers, this discussion is an essential guide to leverage NPS as a strategic tool, which is not as easy to execute as it is in theory to understand.

Chris Roberts provides actionable insights to turn NPS into a catalyst for driving exceptional business results, and how it must be done right. This episode is crucial for those business leaders seeking to elevate their strategies, cultivate customer-centric approaches, and achieve substantial business growth through NPS utilisation.