Ruthlessly Prioritizing Your Customer Base with Elizabeth Birch | Becoming Recession Proof
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Descrizione
Today we have the Vice President of Customer Experience at Instapage, Elizabeth Birch. We discuss how you can help your company be more recession proof through customer experience and Elizabeth...
mostra di piùHer background and what she’s been doing at Instapage 0:52
Making companies feel more recession proof through customer Experience 3:47
Why companies struggle with prioritizing 6:00
Know your audience 9:08
Tech and efficiency 12:03
Retention and delighting your customer 15:53
“When we’re faced with uncertainty, we all go into this reactionary mode and we don’t have to do that. Let’s keep it simple and the first point really is just prioritize. That involves knowing your audience. If you don’t know your audience, you’re probably in trouble, so keep it simple, but take a look at what your customer segments are, and then prioritize them.” 5:00
https://www.linkedin.com/in/elizabeth-birch-a4806315/
Informazioni
Autore | Gabe Larsen |
Sito | - |
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