Discover the Connection between Purpose, Strategy, Culture and Customer Experience.

In this episode, we will explore an important topic, customer experience, guided by our special guest, Bill Staikos. Bill is the Senior Vice President & Executive Advisor at Medallia, the global leader in enterprise experience management software. Bill is a globally recognized advocate for customers and employees alike. His influence doesn't stop at his day job, he hosts the award-winning podcast "Be Customer Led" reaching listeners in over 100 countries. Bill also co-founded the "Monday Mentor Meetup" LinkedIn group, which is dedicated to helping customer and employee experience leaders accelerate their careers. That's not all, Bill is gearing up to release a book in 2024 that promises to reshape our understanding of the future of Customer Experience. In this episode of The Magenta Mix Podcast, Gary and Bill will explore the interconnection between Purpose, Strategy, and Culture and its profound impact on Customer Experience. Their collective thought leadership promises to provide valuable insights you can apply to your organization's customer experience journey.