Today's guest, Sophia Hardesty of Naptown Sings and Plays, is interested in directing more of her voice students into her group "Glee" program.

In part 4 of this 4 part series, I conduct an actual sales role-play. My objective was to upsell a customer (Sohpia) inquiring about private voice lessons. The customer's mind is set on private lessons.   My challenge is to persuade her that my Glee program will actually better met her needs.