What exactly is Emotional Intelligence? It’s not just empathy, it’s not just emotional awareness, and it’s more than the sum of all these components. Emotional Intelligence is a skill that one can actually improve upon through active practice. A good leader exemplifies strong emotional intelligence through openness and actively engaging employees, and even has an ethical responsibility to make sure they are utilizing positive communication.

Episode Highlights
- We often judge others by their behavior, but ourselves by our intentions. To resolve this, we need to actually ASK the other person about their intentions and find what they are actually feeling at the time
- We all have biases (gender culture, etc.) which are extremely difficult to get rid of, but emotional intelligence can impact how we deal with them
- As a leader, allowing yourself to be vulnerable will help people around you feel safe. Through we technology, we have more intimacy with customers than ever before, and it is essential that we make sure we are communicating to customers and coworkers positively

Episode Resources
“Former Facebook Product Manager Testifies Before Congress” Hypebeast, Aaron Chow, 2021
https://hypebeast.com/2021/10/facebook-whistleblower-testimony-news

Original podcast theme music by Lance Keltner. https://www.youtube.com/user/lancekeltner This episode of the #FeelingsMatter Podcast was recorded at MSR Studios in Saint Paul, MN and produced by Kel Skonberg of Mossy Stone Media. Copyright 2022, all rights reserved. No reproduction, excerpting, or other use without written permission.

This episode is sponsored by
Mindful Appy, the only software suite for the Net Emotional Index
https://mindfulappy.com/

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