Heartbeat #8- Extra Mile with Entrepreneur, Anastasia Vanderlift (Estonia/Singapore)

9 ago 2020 · 30 min. 30 sec.

Descrizione

Ana had a decorated career in Hospitality, she had experienced the industry in multiple facets from the Front of House and Heart of house. She started her career in Europe...

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Ana had a decorated career in Hospitality, she had experienced the industry in multiple facets from the Front of House and Heart of house. She started her career in Europe and came to Asia for an opportunity. She shares an interesting perspective she experienced in the complete culture shift and the difference in the way the Hospitality Industry is delivered, viewed and valued in different parts of the world as a professional and as a guest.

Thoughts:
What can we do to strike a balance between warmth and effectiveness in Hospitality Service?
Can the professional value of hospitality take a turn by empowering our people?

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