Heartbeat #4- Empathy with Duty Manager, Shawn Tan (Singapore)

12 lug 2020 · 13 min. 24 sec.

Descrizione

Shawn just had his work anniversary recently and in this chat, he reflects and shares his experience and journey with us. He loves creating simple yet memorable experiences for his...

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Shawn just had his work anniversary recently and in this chat, he reflects and shares his experience and journey with us. He loves creating simple yet memorable experiences for his guests and customers. As a hotelier and manager on duty, he has to manage sensitive and unexpected situations that happens day to day with a compassionate heart. Servicing the internal and external customers without compromising his emotions and day to day operations.
Shawn learned and honed his core value which he upholds daily from his journey in Hospitality.
What kind of interesting situations had he been put under and how did he handle it? Let's find out!

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