Pat grills her guest like a juicy summer steak and asks for one word answers. Tom Dahlborg - CFO of The National Initiative for Children's Healthcare Quality is happy to submit to the heat.

Plus Pat delves into the meaning of the word 'experience' especially as it applies to the patient experience.

And for added fun - family members show up to play Shocking News (scream) from Around the World.

Fun, fast-paced, and full of healthcare and hospital safety tips and tools.

This show is broadcast live on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (http://www.talk4radio.com/) on the Talk 4 Media Network (http://www.talk4media.com/).