Stephen Marjot understands what needs to happen in order to make business transformations in the BFSI field a success. Yes, the company must be fully committed, and risks must be mitigated, but it is equally important that transformations must help the staff make them happen as much as help families and small businesses thrive. In an increasingly digital world where customer demands are growing, transformations must be based around people internally rather than the other way around. Serving the colleague so they can serve the customer is how an organization ensures its own prosperous, sustainable, transformative outcomes.  

Join host Nick Goodwin on this illuminating episode of Tech Leaders Intel as he talks with Stephen about the vitality of framing transformations as journeys for both customers and colleagues alike using Appian low-code solutions. During his years of consulting in insurance and oil and gas retail, he set transformations in motion but didn’t get to see them through to completion. In his current position as Head of Change Centre of Excellence with Natwest.

NatWest Group, the UK's largest business bank, has been honored with the Celent Model Risk Manager of the Year Award for its successful initiative to simplify and automate change and risk governance processes. This award recognises the company's ability to reduce multiple assessment cycle times using patterns of governance.

Stephen places the utmost importance on creating a solid problem statement, and for him the solution lies in simplifying processes to create value and organizing projects around people to mitigate risks and make the most valuable products. They dive deep into topics such as:

• Reconciling change with risk governance in the transformation process
• Creating a “colleague journey” to parallel the customer journey
• Hearing who is “making the most noise” to recognize transformation impediments
• The goal of reducing transformation times from 73 days to 73 minutes
• How Appian engaged with Natwest’s issues and goals as a true partner

…and lots more. Lots of transformation tips, notes, and details abound, so this is an episode that requires your full focus.

Opinions expressed in this episode are solely Stephen’s own and do not express the views or opinions of his employer. Any discussion around vendors in no way suggests a positive endorsement.  

For more of Stephen’s business transformation wisdom, reach out to him on LinkedIn.