From Contact to Contract: Enhancing New Patient Interactions in Orthodontic Practices

From Contact to Contract: Enhancing New Patient Interactions in Orthodontic Practices
18 apr 2024 · 30 min. 4 sec.

Welcome to the Hey Docs! Podcast with your host, Jill Allen.   Today, we're shining a light on SmileSuite technology with my friend and returning guest, Dr. Anthony Bonavoglia. SmileSuite is...

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Welcome to the Hey Docs! Podcast with your host, Jill Allen.  

Today, we're shining a light on SmileSuite technology with my friend and returning guest, Dr. Anthony Bonavoglia. SmileSuite is changing the game for orthodontists and their practices. Join us as we dive into the metrics that matter, the art of the new patient phone call, and a peek into the future developments from SmileSuite.  

Let’s dive into it! 

Summary
 
Anthony Bonavoglia, founder of SmileSuite, discusses the importance of understanding the busiest times for new patient phone calls in orthodontic practices. He shares data that shows the busiest times are 8:30-10 am and 12:30-2 pm, with Monday mornings being the busiest overall. He also highlights the trend of patients preferring to schedule appointments through text messaging rather than phone calls. Anthony emphasizes the need for practices to monitor and improve the quality of new patient phone calls, as well as the importance of balancing work and family life.
 
https://getsmilesuite.com/
https://www.facebook.com/MySmileSuite/
https://www.instagram.com/getsmilesuite/


New Patient Phone Call Score Card 
http://getsmilesuite-7731839.hs-sites.com/smilesuiteinquiry-1


Takeaways
  • The busiest times for new patient phone calls in orthodontic practices are 8:30-10 am and 12:30-2 pm, with Monday mornings being the busiest overall.
  • Patients are increasingly preferring to schedule appointments through text messaging rather than phone calls.
  • Practices should monitor and improve the quality of new patient phone calls to ensure a positive patient experience.
  • It is important to find a balance between work and family life to maintain overall well-being.

Connect With Our Advertisers Kaleidoscope - Orthodontic Digital Marketing
GC Orthodontics - Manufacturing and Supply Sales
SmileSuite - Customizable Presentation Software and Post-Consultation Follow-Up


Chapters
00:00 Introduction and Overview of SmileSuite 
01:28 Gathering Data on Busy Times for New Patient Phone Calls
12:21 The Impact of Phone Calls on the Patient Experience
22:44 Patient Communication Preferences and Trends
25:26 Upcoming Developments for SmileSuite
28:47 Speed Round: Coffee or Tea, Favorite Podcast, Outdoor Activity, Being Remembered, Best Piece of Advice
31:17 Conclusion and Farewell
 
Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice? Reach out to me- www.practiceresults.com.    
 
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!   
 
Episode Credits:
Hosted by Jill Allen 
Produced by Jordann Killion
Audio Engineering by Johnny Mitchell
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