Gone are the days of reactive engagement. Customer expectations are higher than ever, with demands for thoughtful, proactive, and predictive connections on their terms. AI is playing a vital role in this new future of Customer Experience Management, working as the foundation for strategic contact centers, driving business growth, and improving desired outcomes.

Anyone that engages with customers has the power to drive revenue and CX is the arguable link to transition a cost center to a revenue generator. With the right tools and mindset, contact center employees can become trusted advisors that contribute to the top and bottom lines.

This roundtable will empower you to weaponize CX as a competitive advantage. During this roundtable, we will explore best practices for automation and discovery of unknown friction points in the customer journey, and identify how you can be more helpful, profitable, & growth minded – all with less cost to your organization.