This podcast dives into the details, opportunities and challenges behind the Podcast Guest’s expertise in virtual and traditional insurance claims, including lessons learned in a huge uptick in virtual claims during the pandemic. The Podcast Guest, Jonathan Chase, is Director, Claims Process & Centralized Services for National General Insurance Company. The podcast supports & supplements Jonathan’s recent article “Virtual Claims on the Rise,” featured in THE VIRTUAL ISSUE of I-CAR’s Collision Reporter magazine; https://info.i-car.com/collisionreporter