Ep. 113 "IHOPProductivity?"
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Descrizione
Chris and AJ are back and getting back into the swing of things! And now it's TIME (get it?) to tackle a topic near and dear to Chris' heart...Productivity! But...
mostra di più**Yes- AJ botched the EP number in the recording**
Analog Explorer wrap-up: interviews with DanC21cy, ToxicNatos, EA8, A_Diaz, and BuyingOnTime
#IHOPProductivity
Sunday at 10:30 am - 9 people ahead of me on the waiting list. Was seated in 8 minutes.
Wait staff was hustling, seating people, drink requests, serving food.
Subtle Nuances to make the chaos manageable:
* Set utensils up away from little ones by parents to avoid grabbing forks
* Waitstaff walked around with a tablet to track where patrons were in their meal, unserved, halfway done with their meal, finishing up
* Only served half-full bottles of ketchup. Less waste, less mess
* Immediately set kids menus with only two crayons (red,blue) on the table after being seated. Less mess, immediate attention focused on the kids menu activities
* Food was served in 7-8 minutes. Borderline fast-food timeframe.
* Waitstaff avoided gender mistake by calling our niece “kiddo”
* No screens at tables for kids to zombify themselves with as opposed to Red Robin. Drawback - can't pay at table. Could be advantage for preventing destroyed tablets from kiddo abuse. One place to pay for your meal. Drawback - buttload of people waiting in the same area where you're paying and exiting.
Potential drawback to high efficiency:
* Customers will get used to this quick service and expect it from other (slow food?) restaurants when taking the family out to eat
Shameless Plug for next week's episode 114
Chris interviews another Executive Director of a fabulous Bellingham non-profit
Informazioni
Autore | The Bellingham Podcast |
Organizzazione | The Bellingham Podcast |
Sito | - |
Tag |
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