Elevating Customer Experience: Building a Roadmap for Success

23 set 2024 · 19 min. 24 sec.

Descrizione

Welcome to the Denodo Data Bites podcast! We’re thrilled to present our latest episode, "Elevating Customer Experience: Building a Roadmap for Success." Join us as we dive into this insightful...

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Welcome to the Denodo Data Bites podcast! We’re thrilled to present our latest episode, "Elevating Customer Experience: Building a Roadmap for Success." Join us as we dive into this insightful conversation with Richard Walker, Senior Vice President and Chief Customer Officer at Denodo. In this episode, Richard explores:

The importance of creating a Customer Journey Roadmap for businesses.
How journey mapping enhances the overall customer experience.
Key elements every successful roadmap should include.
Overcoming common challenges when implementing a roadmap.
A real-life case study of customer experience transformation through effective journey mapping.

Tune in to gain valuable insights into building a customer-centric strategy and driving business success through superior customer experiences.

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