In this episode, Frances shares a firsthand experience inside a volume builder's colour selection and lighting appointments — revealing how these meetings unfold, including the pressure, choice limitations, and hidden upgrade costs that often catch homeowners off guard. She compares this with the custom build process, showing how greater flexibility, expert guidance, and curated selections can transform the experience, and actually end up being a more cost effective option - even if it doesn't seem it upfront. If you're planning your Forever Home™, this episode will help you make more confident, informed decisions from the start.