Reviewers praise the hotel for its iconic sail-shaped architecture, luxurious suites, and unparalleled service, particularly noting the personalized butler service and exceptional staff. The hotel is widely regarded as one of the most opulent in the world, with stunning views and world-class restaurants, like the underwater-themed Al Mahara. While some comment on minor issues, like the age of some furniture, the overwhelming consensus is that the Burj Al Arab is a must-visit destination for anyone seeking a luxurious and unforgettable experience.