How do you define a strong customer success mindset and what are the benefits? Nick Mehta, CEO of Gainsight and Dhaval Moogimane, Senior Partner and High Tech and Software Industry Leader at West Monroe, discuss how digital businesses prioritize customer success for Net Revenue Retention gains. The discussion also touches on the challenges of adopting a customer-first mindset and the significance of digital tools in enhancing customer success efforts.

In this episode:

• Making the case for customer success within your organization
• Helping employees understand the benefits of customer success
• Assess the sophistication of a customer success function
• What makes a good client success manager
• Building a durable business that scales with digital customer success