Can you afford the cost of turnover? How do you find great employees? Employees that share your philosophy, will care about your guests, have great attention to detail? In this episode, I will tell you how.

If you are the operator of a hotel, resort, inn or bed and breakfast, there is a good chance you have an understanding of the day-to-day operation of your property.

In a perfect world, you would clone yourself so you know that everything is done to your satisfaction.

Unfortunately, we do not live in a perfect world and you will need help.

Depending on the size of your operation, this can be a very time-consuming job.

So How Do You Find Great Employees?

•Employees that share your philosophy.

•Follow your operations manual.

•Will care about your guests.

•Are willing to bend over backwards when offering service.

•And have great attention to detail.

To begin with, when advertising a job don’t waste your time interviewing everyone who sends in an application. There is a way to weed out many applicants by using a simple technique when writing the ad. In the job description, instruct, to anyone replying, to include a specific word or phrase in their cover letter. A word or phrase you have placed in the ad.

For example: football.

When you receive the applications, just plan on reviewing those who have included the specific word or phrase. This shows attention to detail and it is a start in the right direction.

When it comes to interviewing, you will have two options

•Unstructured interviews

•Structured interviews

If an interview is unstructured, it doesn't mean you don’t prepare questions ahead of time. An unstructured interview allows potential employers to ask different questions to each candidate -- which could become an opportunity for an employer to judge candidates based on who they get along well with, as opposed to whether the candidate is qualified for the role.


A structured interview is a process in which all candidates are asked the same predetermined questions in the same order. It helps you minimize biases or personality preferences that could otherwise affect your decision to move forward with a candidate.


What should you be looking for in a candidate? Continue reading or listen to the podcast and I will tell you.

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:

http://keystonehospitalitydevelopment.com/Cost-of-Turnover-is-Expensive-211

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