#30 A great conversation on digital experiences w/ Shep Hyken

Customer Service Culture [EN]

#30 A great conversation on digital experiences w/ Shep Hyken

17 gen 2024 · 21 min. 42 sec.

Capitoli

01 · Welcome to Shep Hyken as a special guest

3 sec.

02 · St.Louis and Milan have never been closer: Shep and Paolo warm up

19 sec.

03 · The digital customer experience takes place before a phone call

2 min. 41 sec.

04 · It happens to those who have taken digital support too far

3 min. 39 sec.

05 · Shep shares a winning, seamless digital customer experience

4 min. 45 sec.

06 · A great conversation: is technology making customer’s life easier?

8 min. 41 sec.

07 · When I used to work in a gas station and wanted to help a customer...

11 min. 29 sec.

08 · The values of empathy in conversations over digital channels

14 min. 21 sec.

09 · ‘Are you a human, or a bot?’ – said the customer

15 min. 36 sec.

10 · Younger customers take digital, smooth experiences fro granted

17 min. 21 sec.

11 · Different consumers’ ages, different behaviors

19 min. 1 sec.

12 · Shep's preface on my book 'The Power of Digital Conversations' >>

20 min. 29 sec.

13 · Send your feedback / questions: paolo@customerserviceculture.com >>

21 min. 29 sec.

Descrizione

When people love what they do, they convey their passion to the listeners. That’s exactly what happened when Paolo Fabrizio sat down with Shep Hyken sharing their experiences as consultants...

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When people love what they do, they convey their passion to the listeners. That’s exactly what happened when Paolo Fabrizio sat down with Shep Hyken sharing their experiences as consultants and speakers: a fizzy conversation with lots of real case examples and fun moments that make this podcast episode a gem. Full article here (video and podcast) >>

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