#28 Be proactive to anticipate the customer

Customer Service Culture [EN]

#28 Be proactive to anticipate the customer

31 ott 2023 · 11 min. 49 sec.

Capitoli

01 · Intro to episode n°28

3 sec.

02 · Why speedy responses are good, but not enough!

49 sec.

03 · Adapt to different digital channels’ expectations

1 min. 53 sec.

04 · The best experience combo you may provide

2 min. 55 sec.

05 · Learn more about my customized training paths >>

3 min. 31 sec.

06 · What does proactivity really mean

3 min. 41 sec.

07 · How to anticipate the customer – with case example

5 min. 25 sec.

08 · Provide and prevent: the inner experience value

6 min. 11 sec.

09 · Beware of the conversational downside

8 min. 15 sec.

10 · To what extent are you delivering proactivity?

8 min. 57 sec.

11 · Respond here: paolo@customerserviceculture.com

9 min. 31 sec.

12 · Subscribe to this podcast on your favorite platform

9 min. 59 sec.

13 · Check out all services on CustomerServiceCulture.com >>

10 min. 27 sec.

Descrizione

Duting a digital conversation what are the mutual benefits when your front line team is able to anticipate customer's next move? Learn it in this new podcast episode. https://bit.ly/45U90vA

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Duting a digital conversation what are the mutual benefits when your front line team is able to anticipate customer's next move? Learn it in this new podcast episode. Read full article >>

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