#27 Channel inconsistency kills the experience

Customer Service Culture [EN]

#27 Channel inconsistency kills the experience

4 ott 2023 · 12 min. 7 sec.

Capitoli

01 · Intro to episode n°27

3 sec.

02 · What lies behind such a technical word

57 sec.

03 · Different treatments create doubts and lower customer’s trust

1 min. 45 sec.

04 · Has your customer service become schizophrenic?

2 min. 49 sec.

05 · What customer service managers complain about

4 min. 49 sec.

06 · Why channel inconsistency kills the experience

5 min. 25 sec.

07 · The huge difference between adding and integrating a new channel

6 min. 5 sec.

08 · A vivid real case example

6 min. 47 sec.

09 · As a manager, have you done your homework yet?

9 min. 11 sec.

10 · Let’s have an informal conversation: paolo@customerserviceculture.com >>

10 min. 41 sec.

11 · Subscribe to this podcast on your favorite platform >>

11 min. 11 sec.

12 · Learn more about all my consulting, training ans speaking services >>

11 min. 33 sec.

Descrizione

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Channel inconsistency, especially between traditional and digital one kills the customer experience. What's even worse is that such experiences generate doubts and dramatically reduce overall level of customers trust. So you just can't afford it to lose potential sales!
In this episode Paolo Fabrizio helps you understand why it happens and how to prevent that.
Full article here >>

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