#25 Close the loop with your front line

Customer Service Culture [EN]

#25 Close the loop with your front line

4 lug 2023 · 10 min. 55 sec.

Capitoli

01 · Welcome to episode n°25

3 sec.

02 · Is the final answer to the customer really ‘final’?

51 sec.

03 · When you don’t close the loop with...your front line! [a shocking case]

2 min. 57 sec.

04 · Two risky consequences you just can’t afford

4 min. 27 sec.

05 · How often do you review your internal communication procedures?

6 min. 35 sec.

06 · Avoid the fast train towards obsolescence

8 min. 45 sec.

07 · Have you subscribed to this podcast yet? >>

9 min. 41 sec.

08 · All about CustomerServiceCulture.com services >>

9 min. 57 sec.

09 · Questions / feedbacks? Hit me up: paolo@customerserviceculture.com >>

10 min. 15 sec.

10 · Learn more about the Customer Culture Academy >>

10 min. 41 sec.

Descrizione

Whenever you need to deal internally with other departments to handle a customer query, here are the consequences if you don't close the loop. Full article here >>

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Informazioni

Autore	Paolo Fabrizio
Organizzazione	Paolo Fabrizio
Sito	-
Tag	#closetheloop #customerserviceculture #digitalcustomerservice #internalcommunication #podcast