On the fourteenth entry of our See It to Be It podcast series, Amy C. Waninger speaks with Vonda Page, an organizational change leader at PayPal, about her entrance into the tech space and her experience being the only in many job settings, and Vonda talks to the fact that even individuals without a STEM background have spaces for them in technology. Check the links in the show notes to connect with her!

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TRANSCRIPT

Zach: What's up, y'all? It's Zach with Living Corporate. Now, look, for those of y'all who are new here, the purpose of Living Corporate is to create a space that affirms black and brown experiences in the workplace, right? There are certain things that only we can really understand, and when I say we I mean the collective non-white professional [laughs] in corporate America. And when we look around--if you, like, Google being black and brown in corporate America, you may see, like, a post in Huffington Post or something that kind of communicates from a position of lack, but I don't know if we necessarily see a lot of content that empowers and affirms our identity and our experience, and that's really the whole purpose of Living Corporate. It's with that that I'm really excited to talk to y'all about the See It to Be It series. Amy C. Waninger, who has been a guest on the show, who's a writer for Living Corporate, and who's also the author of Network Beyond Bias, she's actually partnered with Living Corporate to actually have an interviewing series where she actually sits down with black and brown professionals so that we can learn about what they actually do and see ourselves in these roles, right? So it's a variety of industries that she's--she's talking to a lot of different types of folks. You're gonna be able to see what they do, and at the same time you're gonna hopefully be able to envision yourself in that role, hence the title See It to Be It, okay? So check this out. The next thing you're gonna hear is this interview with Amy C. Waninger. Y'all hang tight. Catch y'all next time. Peace.




Amy: Vonda, welcome to the show. I'm so glad to have you. How are you?




Vonda: I'm great, Amy. Thank you so much. It's a pleasure to be here with you today.




Amy: This is exciting for me, 'cause you and I have had so many conversations on these topics alraedy, and every time I talk to someone and we get going and we're on a roll I'm like, "Oh, I wish that I had recorded this for the show," so now we get to, which is exciting to me.




Vonda: That's great. I'm happy about it. Thank you so much.




Amy: Good. So Vonda, how long have you been working in the tech space?




Vonda: It's so funny. You know, I was thinking about it, and I've really been in the tech space for about 24 years, and the last 20 exclusively, and it's interesting because I really got into tech organically because I never was necessarily oriented towards math, towards science or, you know, digital technology, and the way that I got into the tech field was I originally started working in the restaurant business, right, in bars and restaurants, some chain places, some local places, and as different restaurants were getting online with different computer systems, they would need a person that could teach everybody how to use it. And I was always a really good trainer. My background is communications, always really good at, you know, processes and helping people learn how things work, and so they'd say, "Okay. Well, you know, we're getting a computer system, and we need you to train people." And I'm like, "What?" So they give me the big fat book, the big fat manual, you know, the operating procedures, and I have to review that, and it would be interesting because after looking at "Okay, this is how the technology works," I had to compare how are we currently working and what is different, right? So in a restaurant back in the old pen and paper days, right, before iPads and all that fancy stuff, people would come to the table with a paper and a pencil and they would write it down. So when we started to adopt computers and different types of technology, I had to look at "What's the delta between how we're operating in a non-technical way," right, without technology, and then when we move to using technology, what's that difference? So the way I got started was really helping people move from, you know, the paper and pencil onto using different computer systems.




Amy: I think that's fascinating. I have a story that I would love to share with you if you don't mind. I went to one of the--you know the really cheap hair-cutting places? I took my kids there one day, and their computer system was down and they didn't know what to do. They were frozen. And I looked at the woman--and I was an analyst at the time, you know, kind of like what you're describing--and they're like, "Well, we can't cut hair because our computers are down," and I said, "Why do you need a computer to cut my kid's hair? Can't you just use scissors?" And they kind of laughed and she's like, "Um, yeah, okay," and so she got out a piece of paper and the first thing she said was, "What's your phone number?" Well, that's the identifier they used in their system to look up what haircut he'd had the last time. I said, "You don't need his phone number. You need a #2 guard. Cut his hair." But they were just so lost 'cause they had been training on how to use the system, not how to do the job, right? And so what you're talking about is the reverse of that, where people come in not already indoctrinated to the technology and now they have to learn to do their job with it.




Vonda: Exactly, and then there's that balance of using the technology with the actual process. So the process of cutting hair in your example is perfect, right? You use scissors or you use clippers or you use a combination. You use a comb. Maybe you have a spray bottle with some water. You need that whether you have a computer or not, right? If you're in a restaurant, you need pans and pots and food, right? And you need that, right, whether you have a computer or not. So, you know, it's a very similar thing, and it's so interesting, but that's really kind of how I got started, and for me, I grew up with computers, right? I learned as the technology advanced, and later on in my career I worked exclusively in tech. So now for the last--yeah, since 2000 I've been exclusively in tech, and a lot of what I do is really helping companies when they decide to change a technology, whether that's through an upgrade, whether we are retiring something to bring in something new or just adding new features, I help the company or the team determine "What is the strategy we need to implement that technology change so that we don't have an adverse impact on the business, on the employees or on whomever that change is gonna impact?"




Amy: One of the things I think is so interesting about that, Vonda, is that you didn't come in from a technology standpoint--and I think I've had some other folks on the show that have worked in technology, that are pure technologists, but I think it's important for people to understand you don't have to be a technologist to work in technology, and in fact, the tech sector needs people people, right? If you say, "Oh, I'm a people person," my goodness, does somebody in tech need you. 




Vonda: Absolutely. And it's so funny because, you know, even now every now and then somebody will ask me some kind of technical question. Like, a friend of mine yesterday was asking something and I said, "Listen, I really have no idea." Like, "I've heard of this thing you're asking me about, but I'm not--" And she was like, "Well, you've been in tech for, like, ever," and I said, "I've been in tech, but I'm not a techie." And so what's interesting in the tech field, and what I do is I work with a lot of engineers, a lot of extremely technical people, a lot of architects, and while their expertise is really based in the system and how things are built and how things are connected and put together, they need support from the standpoint of somebody who can take all of that, what they're talking about, and help the business as well as, you know, the community that's gonna be using that technology understand what is it, how does it help or impact me, and why do I want to use it, right, and what is the benefit of it, and sometimes a technologist will say, "Well, it's great. It has all these great features. It does this," and they'll say, "It does," right? So they'll say, "The tech does this," and my question to them is, "Okay, so how does that affect, you know, Suzy? How does that affect Rohit? How does that affect Carmela?" So you're making changes to technology. You're putting enhancements in. You're building things on top of apps or creating features, but what is the people side of that? So one of the gaps that I have seen over my career in the technology field is that people sometimes leave out that we are creating technology for people. The technology is to be used by people. So you have to think--okay, if we take the example of earphones, right, or listening devices, right, and you think about "People need to use this for what? To either block out sound, to focus sound, you know?" What is it that people need it for, and then how do we build it or talk about it so that it matches what that need is? And that really requires, you know, the ability to ask a lot of questions and to be--like, I take a lot of notes. I pull in different people that have different areas of expertise for a particular technology. So sometimes in a phone call or in a conversation there will be an engineer and an architect and a product manager and a project manager th