#24 Stand out or go home! Said the customer

Customer Service Culture [EN]

#24 Stand out or go home! Said the customer

6 giu 2023 · 22 min. 59 sec.

Capitoli

01 · Intro episode #24

3 sec.

02 · Have you ever received such email requests? [Real case examples]

49 sec.

03 · Dear company, stand out or go home! - Said the customer

3 min. 15 sec.

04 · Nurturing and consolidating trust in the long run

4 min. 9 sec.

05 · In or out: the customer experience moment of truth

5 min. 35 sec.

06 · Leverage these 5 drivers to attract and win the customer

7 min. 1 sec.

07 · The essential support agent's personal trait

8 min. 57 sec.

08 · Frustrating experiences you just can't afford anymore

11 min. 1 sec.

09 · Want a copy of this report? Just hit me up: paolo@customerserviceculture.com

13 min. 20 sec.

10 · When customers start the conversation in the wrong channel

14 min. 45 sec.

11 · From agents to digital conversations specialists with DCS Personas© >>

15 min. 29 sec.

12 · Integrate digital support channels wisely

19 min. 11 sec.

13 · Wrap up: what you bring home from this episode

20 min. 55 sec.

14 · Have you subscribed to this podcast yet? >>

22 min. 11 sec.

Descrizione

Out there too many voices are asking for customer's attention, time and money. Here's how you can stand out becoming the number one customer's choice. https://bit.ly/Pod-EN24

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Out there too many voices are asking for customer's attention, time and money. Here's how you can stand out becoming the number one customer's choice. Full article here >>

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