#22 Do customers perceive your values?

Customer Service Culture [EN]

#22 Do customers perceive your values?

11 apr 2023 · 15 min. 18 sec.

Capitoli

01 · Welcome to episode n°22

3 sec.

02 · How emotional inputs play a huge role in customer experience

51 sec.

03 · Q1. Have you set up (adequate) corporate values yet?

3 min. 1 sec.

04 · Q2. Is all your staff living and breathing them?

6 min. 13 sec.

05 · Q3. To which extent customers perceive your values?

7 min. 59 sec.

06 · Look at yourself in the mirror...

9 min. 11 sec.

07 · Fix your gaps with 'Customer Culture Academy' >>

10 min. 51 sec.

08 · How I've built my consulting career on my values >>

11 min. 47 sec.

09 · Got questions? Drop me a line: paolo@customerserviceculture.com

13 min. 9 sec.

10 · What you bring home from this episode

13 min. 41 sec.

11 · Jump on CustomerServiceCulture.com services pages >>

14 min. 23 sec.

12 · Have you subscribed to this podcast yet? >>

14 min. 51 sec.

Descrizione

Many companies have set up their corporate values, but there's often a gap between them and how customers perceive them. These 3 laser focus questions will help you deep dive...

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Many companies have set up their corporate values, but there's often a gap between them and how customers perceive them. These 3 laser focus questions will help you deep dive into your current state of the art. Full article here >>

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