In this episode Sam shares his background, how is love for outdoor sports fueled his passion for business automation, automating your business during the pandemic, and what he and I refer to as the 5 pillars of business: attract, convert, fulfill, delight, and refer.

ABOUT SAM:
I fell in love with automation because I realize how crucial a role it plays in running a business. While most companies throw money into hiring people to scale rather than taking the time to create repeatable and automated processes to improve the customer experience and provide human touch where necessary. Properly implemented automation mitigates risk and improves quality. As a previous professional whitewater kayaker and guide I have translated my experience navigating Class V whitewater and mitigating life threatening risks and hazards into the business world. I am always evaluating the potential consequences of an action in the business, in the market, and in the automation plan.

I understand that markets shift and processes have to adapt. So I work to build in that flexibility for the customer and myself so that we do not become committed to a bad experience. My goal is to keep the boat moving downstream. Maybe someone got bruised, maybe you lost some revenue because of the shifts in markets, but the business had the systems that were flexible enough to be adjusted quickly so you can capitalize on the shift. All because we mitigated the objective hazards and you can still proceed forward. You just have to get back in the boat and keep moving downstream.

www.mobilepocketoffice.com


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Intro/Outro = "Minding Your Business" by Eli P https://youtu.be/U5hM7tkCqMI shout out to my guy Eli!

Overlay - "Summer in NY" by Dyalla https://youtu.be/wI09_nJ4U1M Dyalla stays on it!

YOU CAN NOW CONNECT WITH ME ON MY NEW SITE! CHAMPRONBROOKS.COM IS NOW HOME FOR THE MYB COMMUNITY AND TO LEARN MORE ABOUT ALL MY VARIOUS VENTURES AND ESCAPADES!