#20 Learning by training customer support teams

Customer Service Culture [EN]

#20 Learning by training customer support teams

15 nov 2022 · 25 min. 52 sec.

Capitoli

01 · Welcome to episode n°20

3 sec.

02 · Digital up-skilling: the priority for Customer Service and HR managers

55 sec.

03 · The Digital Customer Service Personas© for online conversations specialists >>

3 min. 41 sec.

04 · Getting to know 100 people in one week trainings

5 min. 13 sec.

05 · How to gain trust within the first hour

7 min. 45 sec.

06 · Training mantra: make it practical and interactive!

9 min. 1 sec.

07 · How I customize my Digital Customer Service training paths >>

11 min. 21 sec.

08 · The 3 pillars of learning by training support teams

11 min. 37 sec.

09 · After the pandemic: 100% in person, remote or hybrid training?

16 min. 31 sec.

10 · [NEW] Learn more about my ‘Customer Culture Academy’ >>

18 min. 12 sec.

11 · The importance of balancing online conversations with self-service

22 min. 31 sec.

12 · Key takeaways

23 min. 57 sec.

13 · See you on CustomerServiceCulture.com/en >>

25 min. 15 sec.

14 · Got questions? Drop me a line: paolo@customerserviceculture.com

25 min. 33 sec.

Descrizione

Since experiences speak louder than words, I tell you about my recent training sessions that I've held for various customer service teams. The reason why? I gave them tons energy...

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Since experiences speak louder than words, I tell you about my recent training sessions that I've held for various customer service teams. The reason why? I gave them tons energy and information, but I also learnt a lot from them. Read full article >> http://bit.ly/3UFJnKb

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