#18 Happy employees for happy customers

Customer Service Culture [EN]

#18 Happy employees for happy customers - w/ Sarah Metcalfe

14 lug 2020 · 37 min. 29 sec.

Capitoli

01 · Welcome to episode n°18

3 sec.

02 · Getting to know Sarah Metcalfe from her own words

51 sec.

03 · From a start up to a best in class customer service

1 min. 21 sec.

04 · The difference between customer service manager and chief happiness officer

2 min. 21 sec.

05 · Customer service is made by [happy] people dealing with other people

5 min. 21 sec.

06 · Are you employees willing to / motivated to suggest improvements?

8 min. 21 sec.

07 · Digital Customer Service is here to stay: learn from Sarah's view

10 min. 35 sec.

08 · Use technology to get rid of customer's efforts / little frictions

16 min. 53 sec.

09 · A sneak peek of Sarah's speech at Customer Service & Experience Europe 2020

18 min. 33 sec.

10 · Why expertise, empathy and speed are vital [and intertwined]

21 min. 7 sec.

11 · How does Sarah feels about delivering online speeches

23 min. 29 sec.

12 · How organizations shall focus and improve employees wellbeing

25 min. 19 sec.

13 · The remote working scenario for happy customer service employees

29 min. 1 sec.

14 · The new digital customer's post-lockdown behaviors

33 min. 19 sec.

15 · Where you can find Sarah online >>

35 min. 31 sec.

16 · Have great conversations on CustomerServiceCulture.com >>

37 min. 7 sec.

Descrizione

If you build a thriving workplace for your employees you'll have happy customers. In this podcast I've interviewed Sarah Metcalfe providing great insights about how to achieve such a crucial...

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If you build a thriving workplace for your employees you'll have happy customers. In this podcast I've interviewed Sarah Metcalfe providing great insights about how to achieve such a crucial goal.
Read full article >> https://bit.ly/2CCzg5w

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