#17 Towards a mobile customer service era w/Martin Hill-WIlson
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Capitoli
01 · Welcome to Martin Hill-Wilson
51 sec.
02 · Why some brands are reluctant to embrace SCS
2 min. 31 sec.
03 · 2 things that brands should do to take advantage of SCS
4 min. 15 sec.
04 · Talking about the 'God of Social'...yes, you read it well!
5 min. 11 sec.
05 · Why transparency in customer service pays off
6 min. 39 sec.
06 · Why AI is modeling a brand new customer service scenario
9 min. 21 sec.
07 · An hamletic question about instant messaging Apps...
16 min. 1 sec.
08 · If you're a global brand don't underestimate cultural differences
18 min. 15 sec.
09 · Will Snapchat become a new customer service channel?
10 · Martin's admired brands as for Social Customer Service
23 min. 15 sec.
11 · The essential skills for a social customer service agent
29 min. 29 sec.
12 · SCS: why detecting customer's emotional signature is crucial
31 min. 55 sec.
13 · Will the rise of AI and chat bots affect call-centre jobs?
14 · 3 communication aspects humans remain excellent at
45 min. 11 sec.
15 · The very moment you need to escalate to live interactions
47 min. 15 sec.
16 · Current and future trends of AI and Apps for CS
50 min. 21 sec.
17 · How chat bots may become useful in our everyday life
56 min. 9 sec.
18 · [2007-2016] Facts and consequences of the social-mobile revolution
19 · 80% of social engagement is on mobile
20 · Wrap up
1 h 1 min. 47 sec.
21 · ► Get in touch with Martin
Descrizione
In this podcast I host Martin Hill-WIlson, customer service expert, talking about how social networks, Apps and chat bots are dramatically changing CS. Enjoy this special episode. *** *** ***...
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Read full article here: http://bit.ly/Podcast-17ENG
Informazioni
| Autore | Paolo Fabrizio |
| Sito | - |
| Tag |
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