What do you do if you start to see reviews about your business taking a negative turn. Most times, the business ignores them or tries to cover them up with better ones. There may be some valuable learning that could point you in the direction of uncovering problems in your business that affect the customer's experience. Whatever you do, don't ignore these.

In today's episode of the Business Wingmen Show, your hosts, Steve Smith & Travis Smith dissect this issue and relate their own experiences with unfavorable reviews. There are successful ways to deal with this customer input, but you have to pay attention.