The first 90 days of a new client relationship determine whether you're viewed as just another IT provider or a trusted partner. In this inaugural 10 Things in 10 Minutes, Dawn and Dave Sizer share ten practical ways MSPs can create confidence from day one. Learn why a 90-day onboarding roadmap matters, how overcommunication prevents client anxiety, why quick wins have an outsized impact, and the small habits that build lasting trust. In this episode you'll learn:

• Why every client should receive a 90-day onboarding plan before they ask for one
• How frequent communication builds confidence during the first 30 days
• The right way to document inherited problems without blaming the previous MSP
• Why solving one visible pain point beats promising a massive project
• How introducing your team strengthens client relationships
• Setting expectations before the first support ticket arrives
• Why honesty builds more trust than pretending to know everything
• The value of a proactive 60-day feedback call
• Why you should never criticize the previous provider
• How small, consistent actions become the foundation of long-term client trust

Whether you're onboarding your first managed services client or your five hundredth, these practical lessons will help you deliver a smoother transition and create stronger client relationships from day one.